07 Sep
|
Ingram Micro
|
Australia
07 Sep
Ingram Micro
Australia
Senior Support Engineer: Incident Resolution & Escalations Ingram Micro Inc. Sydney, NSW, AU
Job Description
Ingram Micro Inc. in Australia is seeking a Principal Support Engineer to drive rapid resolution of complex customer issues and lead high-severity escalations. You will troubleshoot with Datadog, API tools, and distribute log tracing, collaborating with Engineering, Product, and vendors.
The role requires 10+ years in technical support engineering, solid communication with enterprise customers, and a focus on MTTR and SLA governance. Hybrid work workplace offered with global exposure.
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📌 Senior Support Engineer: Incident Resolution & Escalations Sydney (Australia)
🏢 Ingram Micro
📍 Australia