Job Title: Retail Operations Assistant

Client Location: Sydney, Australia

Job Type: Full-time

Industry: Retail

Work Setup: Fully Remote / Work From Home

Employment Arrangement: Outsourced

Salary: AUD $1,500 – $1,700 per month

About the Client

Our client is a retail business based in Sydney, Australia, focused on delivering quality products and a positive customer experience. They are looking for a reliable and organized Retail Operations Assistant to support their day-to-day operations and help ensure smooth business processes.

Role Overview

This fully remote, outsourced position is ideal for someone who is highly organized, proactive, and comfortable coordinating with different people and teams. The Retail Operations Assistant will support daily retail operations, coordinate with external partners, resolve operational concerns, and ensure assigned tasks are completed efficiently and on time.

Key Responsibilities

- Coordinate daily retail operations and ensure assigned tasks are completed on schedule

- Coordinate with suppliers, couriers, and other external partners

- Follow up on delayed, missing, or problematic orders and help resolve issues

- Respond to customer concerns and assist with resolving order-related issues

- Coordinate returns, exchanges, refunds, and other order concerns

- Review orders and address discrepancies when identified

- Coordinate with internal teams to resolve operational issues

- Monitor stock-related concerns and coordinate with suppliers or relevant teams

- Follow up on outstanding operational tasks and ensure timely completion

- Communicate updates and operational concerns clearly to the appropriate team members





- Assist in improving day-to-day operational processes and workflows

- Coordinate promotional, seasonal, or special retail activities as assigned

- Assist with unexpected day-to-day operational requirements

- Keep track of assigned tasks and follow through until completion

- Provide general operational support to help maintain an efficient retail operation

Candidate Requirements

- Minimum 1 year of experience in retail operations, e-commerce, customer service, administrative support, or a similar role

- Excellent English communication skills, both written and verbal

- Strong organizational and time-management skills

- High attention to detail and accuracy

- Strong problem-solving and decision-making skills

- Confident communicating with customers, suppliers, couriers, and team members

- Ability to handle operational concerns professionally

- Strong follow-up skills and sense of responsibility

- Ability to manage multiple priorities in a fast-paced workplace

- Proactive, reliable, and self-motivated

- Comfortable working independently in a remote environment

- Reliable internet connection and professional remote workspace

Apply Now

If you're organized, proactive, and enjoy coordinating tasks, solving problems, and keeping operations running smoothly, this could be your opportunity to build your remote career with an international retail business.

Apply now by clicking the button below.

This is an outsourced WFH opportunity through JTCCS Careers – Philippines, the Remote Workforce Solutions company of Turla Group of Companies.

JTCCS Careers – Philippines

Building Remote Teams That Drive Business Success.

📌 Retail Operations Assistant (Sydney)
🏢 JTCCS Careers
📍 Sydney