As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We’vebeen serving our local communities for over 100 years, with market-leading products,servicesand technology.
What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS meansyou’llpositivelyimpactour customers’lives, andbe there for them when they need us.
See yourself in our team
- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
- Support customers with enquiries, maintenance on accounts andprocess applications for credit products
- Complete Financial Health Checks to assess customers’ financial needs andidentifyany changes
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
- Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture
We’reinterested in hearing from people who have
- Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- Excellent communication skills & the ability to articulate financial terms ina clear way
- The ability to ask the right questions, find solutions, act withintegrityand place the customer at the centre of everything you do
- Ability to work in a busy,commercialand driven retail setting whilst seeing the big picture for customers and providing them with holistic solutions
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
Aboriginal &/or Torres Strait Islander people encouraged to apply
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📌 Customer Banking Specialist - Gladstone Park (Melbourne)
🏢 Commonwealth Bank
📍 Melbourne
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