- Serve as the first point of contact for customers through live chat, phones, and email
- Resolve customer issues involving accounts, orders, and deliveries
- Advise customers on dog nutrition and wellness questions
- Coordinate with the operations team to execute customer order and delivery requests
- Assist in developing and improving Customer Care knowledge base content
- Foster a growth-oriented, positive, and high-performance culture aligned with the company mission
- Work in accordance with Lyka’s values and principles
Requirements
- Experience in a customer-facing role, including problem solving and issue resolution
- Previous contact centre experience is highly regarded
- Exceptional customer service skills and a helpful, positive attitude
- Strong verbal and written communication skills, with excellent English and grammar
- Confidence using computers, strong typing skills, and ability to learn recent tools and systems quickly
- Highly organised, with strong attention to detail
- Willingness to learn dog nutrition and wellness topics
- Resilience, strong sense of ownership, and comfort working in a fast-paced environment
- Availability to work across a rotating 7-day roster
- A love of pets
Core Competencies
Demonstrates exceptional customer service skills and effective problem-solving abilities in a fast-paced environment. Possesses strong verbal and written communication skills, with a willingness to learn about dog nutrition and wellness.
Highest-signal resume keywords
- Customer Service Skills
- Problem Solving
- Verbal Communication
- Written Communication
- Attention to Detail