Job Description

Career Area:

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Product Support

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Job Description:

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Your Work Shapes the World at Caterpillar Inc.

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When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

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As the Technical Representative for the Resource Industries Sales, Service & Technology division of Caterpillar you will be the primary conduit between the dealers and customers for product performance and problem management within an assigned territory.

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This role reports to a locally based Product Support Manager and works closely with various product groups, dealers and customer contacts to provide technical support for Caterpillar's extensive range of mining products.

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This role provides an opportunity to make a difference to both the Caterpillar product and our customer's experiences. This role is perfect for someone who enjoys problem solving and variety in their work.

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Job duties but not limited to:

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- Work closely with dealers and customers to identify Continuous Product Improvement (CPI) opportunities for the ongoing improvement of our products.
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- Assist Product Groups with prioritization of CPI's by providing required commercial impact statements, Voice of Customer and Dealer feedback.
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- Be Caterpillar's lead for Product Problem Management discussions with dealers and customers.
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- Act as a key resource to support execution of product performance improvement initiatives at target sites.
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- Manage service and commercial goodwill support administration across allocated dealers and customers.
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- Support NPI (New Product Introduction) and NMI (New Market Introduction) launches in the allocated territory.
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Background Experience:

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- A tertiary qualification within a relevant field, or equivalent experience
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- Prior experience in a field position
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- Ability to work independently and to communicate effectively with others in the work group, dealer personnel and customers
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- Proven ability to communicate and negotiate across all levels of the organisation
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- Must be able to work collaboratively with Dealers, Caterpillar and the customer to meet deliverables
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- Excellent interpersonal and communication skills
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- Must will be willing and able to travel both internationally and locally
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Desired Skills and Experience:

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- Previous experience working with a dealer network an advantage
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- Exposure to Six Sigma principles
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Benefits

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- Competitive remuneration package including a great bonus structure and share options.
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- Intentional career development with exposure to global teams and markets.
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- A strong commitment to safety and your wellbeing
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- An inclusive workplace culture focused on quality, customer service and the environment
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- A commitment to diversity and inclusion, equal prospect, and equal outcome
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- The chance to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.
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Caterpillar of Australia is not currently hiring foreign national applicants that require or will require sponsorship.

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This is a permanent full-time position, 5 days per week in the office.

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Posting Dates:

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August 26, 2026 - September 6, 2026

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Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

📌 Technical Support Representative (Derby)
🏢 Caterpillar
📍 Derby