Community Facilities Officer - Venue Bookings

Job No:BC3669

Location:Blacktown, NSW

Serve with purpose. Grow through community.

Our Community team makes a visible difference every day. You work with purpose and empathy, helping people feel secure, supported and connected. As a Community Facilities Officer - Venue Bookings, you help residents, community groups and local organisations access the spaces they need to meet, celebrate, learn and connect.

You are a key point of contact for venue enquiries and bookings. You answer phone and counter enquiries, help customers choose the most suitable venue, process bookings and payments, maintain booking records and respond to customer requests and complaints. You work closely with internal teams and community members to ensure bookings run smoothly and facilities remain accessible and well utilised.

Community facilities are important gathering places across Blacktown City. They provide access to services, activities and opportunities that bring people together. Your work supports local groups, families, seniors, women, people with disability, children, young people and culturally diverse communities by helping them access welcoming and inclusive spaces.

Council provides stable and secure employment with practical benefits that support work and life balance. Through training, mentoring and daily interaction with a diverse community, you continue to build your customer service, administration and community engagement skills.

You thrive in a busy customer focused environment and take pride in providing responsive, professional service. You bring experience managing enquiries, using computer systems and delivering positive outcomes for customers while helping community facilities remain active, accessible and connected to the people they serve.

At Blacktown City Council, good people make great teams, and great teams build great cities. Here, you will find the stability and support to keep growing, along with:

- a secure, permanent, full-time role with one of Australia's largest councils
- an entry level salary commencing at $1,468.72 per week
- access to Council's flextime arrangement
- 12% superannuation and competitive leave entitlements
- ongoing training and development support
- access to Fitness Passport, social clubs and wellbeing programs.

Our commitmentto safety





Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

For more detail on this opportunity, click here to view or download the position description.

Contact officer: Vanessa Simmonds on
Internal ref: BCC1788

Personal Details * Required field

- Title *
- First name *
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- Street Cont.
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Questions

Please select the option which best describes your qualifications in a related field. *

- Certificate
- Diploma
- Degree
- Other
- Please specify your qualification.

Please select the option which best describes your years of relevant experience. *
- Less than 4 years
- 4 - 6 years
- 7 - 9 years
- Over 9 years
- Please describe your experience providing customer service via telephone and/or face-to-face enquiries in a high-volume environment. *
- Please outline your experience in venue reservation procedures and management. *
- Please explain your experience with technology and administration systems including Microsoft Office, Content Manger and Attekus Bookable. *

Do you hold a current class "C" drivers licence? *
- Yes
- No

Which of the following best describes your eligibility to work in Australia? *
- Australian or New Zealand Resident
- Temporary Resident with permission to work in Australia (Visa)
- Working Holiday Visa
- Other
- If other, please explain further here:

Do you currently or have previously worked for Blacktown City Council? *
- I have never worked for Council

Where did you see this position advertised? *




- Blacktown City Council website
- SEEK
- Careers at Council
- Linkedin
- LGAssist
- TikTok
- Instagram
- Facebook
- Other

Are you a current trainee or apprentice with Blacktown City Council? *
- Yes
- No

EEO data collection question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used for statistical information to assist with equity and diversity policy development.Have you ever been a serving full-time member of the Australian Defence Force, or a reservist? *
- Yes
- No

EEO data collection question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used for statistical information to assist with equity and diversity policy development.Do you identify as Aboriginal or Torres Strait Islander?
- Yes
- No
- EEO data collection question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used for statistical information to assist with equity and diversity policy development.Are you Male, Female or Other?

EEO data collection question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used for statistical information to assist with equity and diversity policy development.Is English the primary language spoken at home?
- Yes
- No
- EEO data collection question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used for statistical information to assist with equity and diversity policy development.Do you have a disability?
- Do you require any assistance or support to assist you in this recruitment process? Please include details of any employment support provider you may be using.

DeclarationI certify that the above information is accurate and I understand that if I have provided false or misleading information it may result in a decision not to employ me, or, if already employed, may lead to a review of your contract of employment. *
- I understand the above

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