Job Description

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- Own the end-to-end client experience for an SMB client portfolio, from onboarding through renewal
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- Renew and grow the client portfolio, owning retention and identifying expansion opportunities
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- Build commercial relationships across accounts and develop value stories that drive retention and inform future products
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- Serve as the first point of contact for client product and solution questions
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- Coordinate with internal teams to provide timely answers
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- Become an expert in IBISWorld's product portfolio and research methodology
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- Champion IBISWorld products and solutions to prospects and clients across Europe
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- Ensure SMB clients achieve desired outcomes
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- Present product value to clients and relay client feedback and market demand to the business
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- Recommend insights and strategies that advance client projects
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Requirements

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- Some experience in a customer success, client services or account management role is preferred
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- Strong written and verbal communication skills, including presenting in front of a room
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- Confidence presenting to a large audience
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- Curiosity about different industries and comfort engaging with clients across a wide range of backgrounds
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- Working knowledge of Excel, PowerPoint and Word
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- Robust organisational skills and ability to manage competing deadlines
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- Team-first mindset and willingness to collaborate with other departments
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- Independence to manage an assigned client portfolio
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- Fluency or proficiency in Mandarin is a plus
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Core Competencies

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Demonstrates expertise in client relationship management and retention strategies, with a strong focus on delivering value through effective communication and collaboration. Proficient in managing client portfolios and presenting insights that drive client success and product development.

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Highest-signal resume keywords

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- Client Relationship Management
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- Customer Success Experience
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- Strong Communication Skills
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- Organizational Skills
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- Fluency in Mandarin
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ATS Optimization Keywords

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Hard Skills

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- Client Portfolio Management
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- Product Knowledge
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- Research Methodology
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- Excel
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- PowerPoint
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- Word
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Soft Skills

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- Team Collaboration
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- Independence
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- Curiosity
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- Presentation Skills
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Industry Keywords

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- SMB Client Experience
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- Retention Strategies
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- Value Stories
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- Market Demand
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📌 Client Relationship Manager (Victoria)
🏢 Jobtailor
📍 Victoria