Job Description

We are seeking to appoint a service-focused and motivated Technology Trainer to join our Adelaide office on a full time or part-time basis

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Thomsons is a leading national law firm with offices in Sydney, Melbourne, Brisbane, Adelaide, Perth and Canberra. The firm has approximately 900 partners and staff nationally, and offers a dynamic, friendly and professional work environment. We are passionate about constantly providing value to our clients - their success is our priority. This focus on client value is a key reason for our success. At Thomsons, we are looking for candidates who are client focused, commercially minded, and who work well in a team workplace.

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The role

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We are seeking to appoint a service-focused and motivated Technology Trainer to join our Adelaide office on a full-time or part-time basis. This role will form a critical part of our corporate services team and will include:

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- Providing instructor led face-to-face training to individuals and larger groups including workshops, webinars, lunch-and-learn sessions both in person and via video conference
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- Deliver hands‐on training programs for in‐house AI tools, equipping staff across technical and non-technical teams with the skills and confidence to integrate them into daily workflows
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- Provide ongoing user support, troubleshooting, and guidance in AI tools, acting as a liaison between end users and the development team to surface issues, gather feedback
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- Assist in developing training materials, quick-reference guides, and documentation tailored to varying proficiency levels, ensuring consistent adoption and effective use of internal AI tools
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The Requirements

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The successful candidate should be able to train and facilitate existing and new programs, focusing on the priorities listed below:

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- Deliver training on effective AI usage,



including practical application of internal AI tools to support day‐to‐day work tasks and decision‐making
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- Develop and deliver training and offer one‐on‐one support to users in a wide range of technology applications, including Microsoft Office suite (including advanced functions such as formatting, cross referencing, styles and template creation), FileSite, Aderant
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- Continuously improving training programs using AI tools effectively and ethically
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- Implement and train new processes and systemsReview and document feedback, queries and solutions to inform ongoing improvements and for inclusion in Frequently Asked Questions
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- Provide timely resolution and responsiveness
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- Triage and escape technical issues
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- Track training participation
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This role would ideally suit a pro‐active candidate with exceptional interpersonal and communication skills with knowledge of AI tools, learning management systems, legal research platforms and document automation tools. Demonstrated experience within a legal workplace, with an understanding of Australian legal professional obligations is desirable.

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Life at Thomsons

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As a leading national firm, we offer an opportunity to work with a strong and established client base, genuine growth trajectories, and a variety of benefits including:

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- interesting and challenging pro bono opportunities
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- flexible working
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- generous parental leave
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- flu vaccinations and skin checks annually
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- study assistance
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- sophisticated employee assistance program
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- corporate discounts
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- variety of social activities including EOFY and end of year functions
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- sporting teams and much more
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We have a collaborative approach to all we do, based fundamentally on openness, transparency, respect and accountability, so that our team is taken care and we get the best outcomes for our clients.

📌 Technology & Ai Trainer (South Australia)
🏢 Thomson Geer
📍 South Australia