Principal Support Engineer: Escalations (Hybrid) (New South Wales)

Principal Support Engineer: Escalations (Hybrid) (New South Wales)

08 Sep
|
Ingram Micro
|
New South Wales

08 Sep

Ingram Micro

New South Wales

Job Description

Ingram Micro Inc. in Australia is seeking a Principal Support Engineer to drive rapid resolution of complex customer issues and lead high-severity escalations. You will troubleshoot with Datadog, API tools, and distribute log tracing, collaborating with Engineering, Product, and vendors.

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The role requires 10+ years in technical support engineering, robust communication with enterprise customers, and a focus on MTTR and SLA governance. Hybrid work environment offered with global exposure.

📌 Principal Support Engineer: Escalations (Hybrid) (New South Wales)
🏢 Ingram Micro
📍 New South Wales

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