Why Join Geely:

- Geely is a global leader in smart electric vehicles and automotive innovation.
- Own iconic brands like Geely Auto, Zeekr, Volvo, Polestar, Lotus, and hold a 17% stake in Aston Martin.
- With $100B+ assets and 140,000+ employees worldwide.
- 30,000+ engineers & designers across China, Sweden, the UK, the U.S., and Germany.
- 4,000+ sales/service locations worldwide.
- Fortune Global 500 company for 13 consecutive years.
- Pioneering AI-driven automotive solutions with one of the largest cloud computing center powers(1.02 Exaflops/sec).
- Geely’s Geespace launched 20 satellites to enable safe autonomous driving.
- World-class digitalisation and AI-driven manufacturing.
- Mission &
- Vision: A Sustainable Future, A Better World
- Core Value: Truth-seeking & practical, hardworking & enterprising, collaborative & innovative
- Culture: Achiever, Problem-Solving, Benchmarking, Compliance

Why This Role:

- Build and Lead Excellence – Our first vehicles are now on the road. Help define the premium ownership experience for a new global brand in Australia.
- Customer-First Mindset – From parts and service to long-term loyalty, you know what keeps customers coming back.
- Set and Raise the Standard – We aim to outperform the market, not follow it.
- Design for Scale – Build the aftersales foundation today to support tomorrow’s growth.
- Real Impact – A high-visibility leadership role reporting to the MD and working closely with global teams.

Key Responsibilities:

Strategy &

- Business Performance

- Lead and execute the national aftersales strategy across parts, service, technical support, CRM and warranty, ensuring alignment with overall business objectives and rapid market growth.
- Drive aftersales revenue, profitability and customer retention through effective service programs, parts business growth and operational excellence.
- Establish clear KPIs and performance frameworks across the dealer network, including parts revenue, service retention, workshop productivity,



warranty cost control and customer satisfaction.
- Identify opportunities to outperform market benchmarks in cost efficiency, service quality and customer experience.

Parts &

- Accessories Business

- Lead the national parts and accessories business, including genuine parts, vehicle accessories and merchandise, ensuring strong availability, competitive pricing and dealer profitability.
- Optimise parts supply chain, demand forecasting, inventory planning and logistics performance to support network growth and service demand.
- Drive parts revenue growth while maintaining effective cost control and working capital management.

Technical Support, Training &

- Product Quality

- Establish strong technical support capability across the dealer network to ensure rapid diagnosis and resolution of vehicle technical issues.
- Develop and deliver technical training programs to ensure dealer technicians are fully equipped to support new technologies, product updates and diagnostic systems.
- Monitor field quality, identify recurring issues and coordinate corrective actions with global engineering teams.
- Implement structured technical escalation and field support processes to support product launches and complex cases.

Service Operations &

- Dealer Network Performance

- Develop and implement national service standards, operating procedures and performance management frameworks across the dealer network.
- Partner with dealers to improve workshop productivity, service efficiency, technician capability and service capacity.




- Ensure dealer aftersales operations are aligned with brand standards and capable of supporting rapid business growth and network expansion.

CRM &

- Customer Experience

- Lead customer relationship management strategy across the full ownership lifecycle, ensuring solid customer engagement and retention post-sale.
- Monitor and improve customer satisfaction metrics including CSI and NPS, implementing continuous improvement initiatives across the network.
- Build structured customer feedback loops to identify service gaps and drive operational improvements.

Warranty &

- Quality Management

- Oversee warranty policy, claims management and warranty cost control to ensure accuracy, efficiency and compliance with global standards.
- Implement governance processes to monitor warranty performance and identify potential quality trends or risks.
- Work closely with technical and product teams to address root causes and implement corrective actions.

Aftersales Operations, Systems &

- Scalability

- Establish scalable aftersales systems, processes and operational frameworks to support increasing vehicle volumes and network expansion.
- Ensure aftersales infrastructure, suppliers and operational capabilities are aligned with both local market needs and global brand expectations.
- Continuously improve operational efficiency through data-driven decision making and practical execution.

Leadership &

- Cross-Functional Collaboration

- Build and lead a high-performing aftersales organisation covering parts, technical support, service operations, CRM and warranty functions.
- Foster a fast-paced, practical and performance-driven culture focused on accountability, problem solving and continuous improvement.
- Work closely with Sales, Network Development, Product, Finance and global teams to ensure a seamless customer ownership experience.
- Undertake additional duties or contribute to projects related to the Company’s business operations, including providing leadership or support as reasonably required and consistent with the responsibilities of the role.

📌 Aftersales Head (Automotive/OEM) (Sydney)
🏢 Geely Auto Australia
📍 Sydney