Job Description

Employment Type

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Permanent

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Closing Date

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30 Sept 2026 11:59pm

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Job Title

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Telstra Retail: Customer Service & Sales Consultant PERTH (Expression of Interest)

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Job Summary

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As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

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Job Description

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Ready to Make a Difference? Join Our Iconic Team at Telstra!

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At Telstra, we're more than just a leading telecommunications company—we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in-store, you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

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Opportunities available across these locations:

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- Baldivis
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- Belmont
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- Booragoon
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- Carousel (Cannington)
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- Clarkson
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- Claremont
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- Ellenbrook
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- Fremantle
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- Innaloo
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- Joondalup
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- Karrinyup
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- Midland
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- Mirrabooka
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- Morley
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- Perth (Hay St.)
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- Rockingham
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- Success
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- Wanneroo
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- Warwick
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- Warnbro
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- Whitfords (Hillarys)
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What You'll Be Doing:

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- Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
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- Be the Go-To Tech Expert: Stay up to date with the latest gadgets and services, offering informed guidance and solutions.
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- Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
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- Collaborate and Contribute:



Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
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Salary and Benefits:

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- Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
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- Leave Options: Take advantage of 16 weeks of paid parental leave , the Telstra Extra Day Off , gender affirmation leave , Cultural Leave , Blood Donor Leave , and the ability to purchase up to 4 weeks of additional leave.
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- Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
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- Flexibility: We offer flexible working hours and a supportive approach to parental leave— do it your way!
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- Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
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- Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
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Is It You We're Looking For?

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- Great Communication Skills: You're a natural at connecting with people and making their day better.
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- Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
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- Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
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- Passion for Learning: You're eager to grow and develop your skills in a energetic environment.
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- Resilience and Positivity: You have a can-do attitude, even when things get busy.
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- Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we'll teach you the rest!
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When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can't wait to see what you'll bring to our team

📌 Telstra Retail: Customer Service & Sales Consultant PERTH (Expression of Interest)
🏢 Telstra
📍 Perth