Company Description

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys – begin your journey with us today.

Why join The Positive Guys?

- Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
- Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
- Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S; Trading).
- Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
- We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
- Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.
- Our Doing Good workplace giving program has raised millions for our charity partners to support positive impact in the community.
- Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

The Good Guys Online Team are now on the lookout for Peak Season Casuals to join our Customer Service Team in a casual capacity for the busy Christmas period.



Role commencing from 25th of October with shifts available until the end of January 2027 (subject to change). As the Customer Service Coordinator - Online you will be responsible for delivering a positive multi-channel customer experience through the effective fulfilment of orders and resolution of customer queries and complaints

Your responsibilities will include, but are not limited to the following:

- Ensure the efficient delivery of customer orders and effective resolution of issues
- Providing customers with timely responses to digital, social and telephone based requests and effective resolution of complaints
- Managing third party sales and payment channel enquiries and facilitate the resolution of issues
- Processing online sales and manual web order allocations to ensure the efficient delivery of products
- Identifying and escalating any website defects to trigger corrections and reduce reputational risk or financial loss
- Escalating issues in line with established processes and provide information and input for business investigations, as required
- Working closely with stores and other teams to facilitate resolution of issues, as required

Please note, the Online team operate seven (7) days a week. Therefore, successful applicants will be required to work rotating rosters to meet operational requirements and will be based in our Support Office in Southbank.

Qualifications If you are a driven and motivated Customer Service extraordinaire who will relish the opportunity to be involved in a fast-paced team environment then we want to talk to you! You Will Also Ideally Have

- Frontline customer service experience
- Retail experience in instore sales or administration
- Microsoft Office suite proficiency
- Be able to start on 25/10/2026

Additional Information If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!

📌 Customer Service Coordinator - Online (Christmas Casual) (Melbourne)
🏢 The Good Guys
📍 Melbourne