You’ll love this role if you enjoy being the person people turn to when a situation isn't black and white. This role suits someone with a background in Employee Relations, HR or Law who prefers practical problem solving over pure policy work and wants to help leaders navigate real workplace challenges with confidence.

You'll spend your days partnering with leaders, P&C; teams and stakeholders across the business, working through investigations, performance concerns, conduct matters and other complex employee issues. Some days will involve providing quick, practical advice. Others will require careful investigation, balancing risk, legislation and business outcomes.

You'll be supported by experienced leaders and exposed to a broad range of ER matters, giving you the opportunity to deepen your expertise while building influence across the business. It's a role where your judgement matters, your advice is valued and the work you do has a direct impact on people's experiences at work.

What You'll Be Doing

- Managing complex employee relations matters from initial advice through to resolution
- Leading workplace investigations and providing recommendations based on facts, risk and business context
- Coaching leaders through performance, conduct, grievance and sensitive people matters
- Interpreting legislation, awards, contracts and policies to provide practical, commercial advice
- Working with P&C;, Legal and business stakeholders to balance employee outcomes, compliance and risk
- Identifying trends and recurring issues, helping improve leader capability, policies and processes over time

What Great Looks Like

- You can confidently navigate complex and sensitive situations while keeping people, risk and business outcomes in balance
- You provide clear, practical advice that helps leaders make informed decisions, not just understand policy
- You build trust quickly and can influence stakeholders at all levels, even when conversations are challenging
- You bring strong ER foundations,



with experience managing investigations, disputes and complex casework
- You stay curious, keep up with legislative changes and look for ways to strengthen capability across the business

If you can see yourself growing into this, you'll likely love it here.

What You Get

- Explicit pay and incentives Annual salary reviews.
- Time off you can plan around 22 days annual leave, plus rostered days off or flexibility depending on your role.
- A workplace you can feel Food trucks, themed days and team celebrations that bring real energy to the day.
- Leaders who back your growth Clear direction, regular coaching and real opportunities to grow.
- Practical benefits that support you day to day Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance.
- Work that has real purpose Helping customers get back on track when life doesn't go to plan.

Why Youi We're here to make insurance more human and provide a better alternative for our customers. As a challenger brand, we question the status quo to support people when life doesn't go to plan, with real people helping real customers at the moments that matter most. It's also a place where you can make your mark. We grow our own people here, with clear pathways, structured development and hands-on coaching helping many team members step into leadership roles across the business.

We're a performance-driven business, and effort doesn't go unnoticed. Results are recognised and rewarded through incentives, everyday shout-outs and programs like Youi Stars.

You'll also see clear direction from senior leaders, with a strong focus on what matters most and a drive to get results without distractions.

As more customers choose Youi, we keep growing, creating new roles and real opportunities to build your career over time.

Work that's a bit more you-shaped.

Ready?

Hit Apply and we'll circle back.

To discover more about our culture, values, and what we have to offer, visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.

📌 Employee Relations Specialist (Sunshine Coast)
🏢 Youi Insurance
📍 Sunshine Coast