About Soleil Collective

Backed by Gauge Capital, Soleil Collective is building a portfolio of high-growth brands at the forefront of sunless tan, suncare, and body care. We're a lean, ambitious team that combines the energy of a startup with the scale of brands that genuinely move culture in the beauty space. We bring together sales, marketing, operations, and strategic expertise to accelerate growth and build brands people are obsessed with — and we're just getting started.

Loving Tan is the category leader in prestige self-tanning, known for delivering the most natural-looking tan on the market. Proudly made on Australia's Gold Coast, Loving Tan's qualified-quality, natural olive formula has earned a devoted following among A-listers, creators, and beauty lovers around the world.

Coco & Eve’s story starts in Bali, among the island’s volcanic beaches and lush rainforests. The brand allows you to glow up like you just returned from a trip to paradise with our sun-kissed, skin-loving tan products and deliciously scented, efficacious haircare — all formulated with the best tropical Balinese ingredients.

Saltyface is redefining self-tan through a skincare-first lens. Known for its award-winning, viral Tanning Water, the brand has built a loyal following with its intentionally subtle, buildable approach that integrates effortlessly into a daily skincare routine, delivering natural-looking color over time. Grounded in a clean, skin-first philosophy recognized by the Credo Clean Standard and goop, Saltyface rounds out the portfolio with formulas that promote healthy-looking skin through consistent,



low-maintenance rituals rather than dramatic transformations.

Role Overview

Working Arrangement: Hybrid — 2 days per week in-office The Fulfilment & Customer Experience Coordinator is responsible for the smooth end-to-end flow of retail orders — from processing through to delivery — while ensuring retailers and customers receive timely, professional support at every touchpoint. Working closely with 3PL partners, the Global Fulfilment Manager, and senior account contacts, this role coordinates across order operations, customer queries, and chargeback administration to keep the business running accurately and efficiently.

Key Responsibilities

Order & Fulfilment Operations

- Process and enter incoming orders accurately and in a timely manner
- Process order amendments and cancellations prior to dispatch cut-off
- Monitor daily order dispatch activity and tracking updates
- Follow up with 3PL providers regarding delayed or missing orders
- Update internal systems with shipment and order information
- Flag EDI order transmission errors to the Global Fulfilment Manager
- Support administrative tasks relating to order processing and dispatch, including daily dispatch and order exception reporting
- Escalate fulfilment issues where appropriate





Customer Experience & Support

- Respond to customer email enquiries relating to shipping, tracking, and delivery updates
- Process customer returns and refund or replacement requests, liaising with 3PL partners as required
- Log, tag, and triage enquiries within the shared customer service inbox/ticketing system
- Provide professional and timely customer communication
- Escalate complex customer issues or complaints to senior team members

Chargeback & Account Administration

- Assist with collecting and organising supporting documentation for chargeback disputes
- Maintain organised records of chargebacks and customer claims

What We're Looking For

- A positive, can-do attitude and a willingness to learn
- Ability to communicate clearly, both verbally and in writing
- Detail-oriented and highly organised
- Able to accurately enter and maintain data across systems
- Intermediate computer skills, particularly Microsoft Office; experience with NetSuite is a bonus but not essential

Why Join Us

We're at an exciting stage, growing fast, building smart, and this is a rare chance to get real, hands-on experience in beauty and retail, learning how major retail partners work, from the inside. You'll be working closely with the sales team, learning the business from the ground up, the details, the behind-the-scenes work that makes retail relationships run. It's not always glamorous, but it's real, and it's the kind of foundation that sets you up for whatever comes next.

That's either exciting or terrifying, and if it's the former, let’s talk.

📌 Fulfilment & Customer Experience Coordinator (Brisbane)
🏢 Coco u0026 Eve
📍 Brisbane