Job Description

Customer Performance & Supply Analyst

About the Role

We are seeking a highly analytical and detail-oriented Customer Performance & Supply Analyst to join a well-established wholesaler based in Epping, Cape Town. This role plays a key part in improving customer performance through data-driven insights, ensuring optimal inventory levels, and enhancing overall supply chain efficiency. You will act as a bridge between customer relationship management, data analysis, and supply coordination.

Customer Performance & Relationship Management

- Monitor and analyse customer performance metrics (fill rate, delivery, returns).

- Identify performance gaps and support corrective actions with sales/operations.

- Share insights with key account managers and support customer improvement plans.

- Maintain dashboards and KPI reports.

- Assist with customer queries to enhance service levels.

Data Analysis & Insights

- Analyse sales and supply chain trends to identify improvement opportunities.

- Use BI tools (Power BI, Excel, Tableau) to visualise data.

- Present insights and recommendations to internal teams and customers.





Inventory & Supply Coordination

- Work with planning and operations to reduce inventory discrepancies.

- Monitor supply chain KPIs (lead times, stock availability, safety stock).

- Support alignment between customer demand and inventory status

Minimum Requirements

- Grade 12 (Matric).

- Bachelor’s degree in Business Administration, Data Management, Information Systems, or related field.

- 2–3 years’ experience in sales operations.

- At least 1 year of experience in wholesale, distribution, or B2B sales administration.

- Knowledge of order processing and customer account management.

- Familiarity with inventory systems and stock management processes.

- Experience using wholesale/distribution software for data entry and reporting.

Technical Skills

- Robust Excel abilities (formulas, pivot tables, formatting, basic automation).

- Familiarity with business systems reporting functions.

- Proficient in Word, Excel, and PowerPoint.

- Understanding of wholesale/distribution processes and terminology.

📌 We are looking for a Customer Performance Analyst in Epping
🏢 Important Company of the Sector
📍 Epping