“Otic” means smart people doing smart work, together.

We are a wholly owned Australian company committed to helping our clients design and build intelligent software solutions that unlock value in their business.

Otic Group was formed to provide talented technology professionals an prospect to work with not only some of the most prominent companies in Australia, but work with incredibly talented peers in an exciting, agile young environment.

We provide highly skilled expertise in Data & Analytics, Cloud Strategy, Application Modernisation, and Cybersecurity

We are looking for an IT Service Manager to work with one of our valued clients.

- To install and maintain venue based and head office IT systems, and associated equipment / software and in scope 3rd party systems
- As part of our support team, provide support for all users in person and remotely, including but not limited to:
- software and hardware/network installations/troubleshooting in accordance with Australian Venue Co technology standards
- coordination of local and remote support contractors
- support of the LAN/WAN/Wireless environment
- Hands on and remote support/Install of network and IT hardware
- Maintain other systems and hardware / software as per SLA’s and in scope lists
- Using approved Ticketing and Project tracking tools to complete work




- Report and assist to rectify any security or other company risk identified as part of the role
- Participation in project work as required
- Some local and interstate travel required
- Logistics support for IT hardware pool and Ordering / shipping / logistics & tracking with direction from team leads / managers
- Focus and Drive to Support our venues, making sure our venues are online and trading at capacity

Experience

- Excellent communication skills, verbal and written
- 1-2 years in a desktop support role or similar
- Microsoft 365 – General use and administration
- Competent in Microsoft consumer products, mainly excel
- Understanding of Active Directory Security and Standards
- Understanding of LAN/WAN/WIFI principles
- Basic PC based hardware support, Hardware and software
- Experience working within an IT helpdesk ticketing system
- Experience working with multiple support vendors
- Knowledge of or direct Point of Sale systems support experience
- Experience of time critical rollout / site commissioning

All applicants must hold Australian Citizenship, Permanent Residency (PR), or other permanent work rights. OTIC are not able to sponsor or support visas at this stage.

📌 IT Services Manager (Brisbane)
🏢 Otic Group
📍 Brisbane