Service Desk Analyst (L1) | Long-Term Contract | Wellington | Immediate Start
Location: Wellington, NZ (Onsite at Client Site)
Contract: 2 years contract with view to extend
Start Date: ASAP

We are seeking an enthusiastic and customer-focused Service Desk Analyst (Level 1) to join our client's onsite IT support team in Wellington. This is an excellent opportunity for an IT support professional looking for a long-term contract within a dynamic and fast-paced environment.

Key Responsibilities

- Manage and resolve incidents through Service Desk ticketing systems, ensuring SLA targets are consistently met.
- Respond to, troubleshoot, restore, and resolve user issues in a timely manner.
- Escalate incidents and service requests appropriately when required.
- Perform routine workstation maintenance, software installations, updates, and hardware upgrades.
- Support public access computers and end-user devices.
- Manage user access requests, including account creation, modification, and deactivation.
- Administer and maintain Active Directory user accounts and security groups.
- Provide excellent customer service and technical support to end users.
- Maintain accurate documentation of incidents, requests, and resolutions.

Skills & Experience Required




- Previous experience in a Service Desk, Help Desk, or Desktop Support role.
- Hands-on experience with Service Desk ticketing tools.
- Good understanding of Windows operating systems, desktop hardware, and common business applications.
- Experience with Active Directory user administration.
- Strong troubleshooting and problem-solving skills.
- Ability to work independently and manage priorities effectively.
- Excellent verbal and written communication skills.
- Strong customer service focus and professional approach.

Desirable Skills
- Experience supporting enterprise environments.
- Knowledge of Microsoft 365 applications and user management.
- Familiarity with ITIL processes and SLA-driven support environments.

What's on Offer?
- Immediate start available.
- Work onsite with a reputable client in Wellington.
- Supportive team environment.
- Opportunity to gain valuable enterprise IT support experience.

If you're a motivated Service Desk professional available to start immediately and looking for your next long-term prospect in Wellington, we'd love to hear from you.

Apply now with your updated CV.

📌 Service Desk Analyst (Wellington)
🏢 Northbridge It Recruitment Propr
📍 Wellington