We are looking for an experienced Senior Process Transformation Consultant to support a major transformation and offshore transition program within a large enterprise setting. This is a senior, hands-on consulting role for someone who can walk into a complex environment, quickly make sense of how teams operate and create a explicit structure for what needs to happen next.
With a significant portion of the current function transitioning offshore over the next six months, you will work closely with leaders, teams and SMEs to understand the current operating environment and identify the critical processes and knowledge that need to be captured before transition.
What you'll be doing
- Lead discovery workshops with business leaders, teams and SMEs
- Identify the major areas of work across the function and break these down into processes, sub-processes and operating procedures
- Establish what needs to be documented and prioritised over the next six months
- Identify key SMEs, process owners and knowledge holders across the business
- Determine what knowledge is critical to capture ahead of the offshore transition
- Develop the methodology, standards and guidelines for process documentation
- Establish templates and determine the appropriate level of detail required
- Take large amounts of complex information and turn this into a clear, prioritised roadmap
- Ask the right questions,
challenge existing thinking and provide structure where it may not currently exist
- Work closely with stakeholders to support a successful knowledge transfer and transition
What we're looking for We are looking for someone senior, commercially minded and comfortable working through ambiguity.
Ideally, you will bring:
- Strong process discovery, process architecture, operating model or business transformation experience
- Consulting experience within a major consultancy or similar complex transformation environment
- Excellent workshop facilitation and stakeholder management skills
- Experience establishing process frameworks, methodologies or documentation standards
- Experience working across large and complex transformation programs
- The ability to quickly analyse large amounts of information, identify what matters and prioritise accordingly
- Strong communication skills and the confidence to work with senior stakeholders
- Experience with offshore transitions, knowledge transfer or global delivery models would be highly regarded
- Experience across data, analytics, reporting or technology environments would also be advantageous
This role would suit someone from a consulting background who enjoys walking into a complex problem, asking the right questions and creating the structure and methodology needed to move forward.
Brisbane-based candidates are required, with an immediate start highly preferred.