Seeking a part-time contact centre role to elevate your customer service experience? Apply Now!

PartTime Customer Service Advisors
Help young Aussies do money better with ubank. Headquartered in Sydney, ubank is Australias first homegrown digital bank, and has partnered with Hays to find passionate customer service professionals who want to make a difference. This is your chance to join a Sydney CBDbased parttime casual pool, supporting peak periods in ubanks contact centre and helping the digital generation achieve financial success.
Why join ubank?

- Innovation with impact: Be part of a digital bank focused on helping customers gain momentum with money. At ubank, innovation is a team sport, and youll be equipped with the tools and support to make real change.
- Customerfirst, values-based culture: delighting customers, being agile and brave, valuing each other, showing up, and keeping things frank and authentic the ubank values are at the core of every role. Individuality is celebrated, and ubank strives to balance connection, support and autonomy.
- Growth, learning and flexibility: Hybrid flexibility, self-paced training, structured coaching, and modern tools and knowledge bases youll have everything you need to grow your career.

Key Responsibilities
Youll focus on providing consistently exceptional customer service while efficiently resolving the banks highest frequency non-complex queries, including:

- Password resets
- Account closures
- Statements (requests, guidance)
- General product enquiries & navigation (help customers find the right info)
- Payment enquiries (status, basic troubleshooting)

Youll record accurate notes, follow defined workflows,



and work with your colleagues and leaders to escalate items that fall outside this scope. Quality, compliance, security and customer empathy are central to every interaction.
Availability preferencesTo match customer needs, most parttime shifts are scheduled in the following windows. In your application, please indicate your overall availability as well as which of the following schedule options would be your preferred:
The contact centre will be operating from 7:00am 10:00pm Monday Friday, and 7:00am 8:00pm on weekends. Expected to work approximately 2025 hours a week and the ubank team will collaborate with you to create a roster that meets your and their needs.The aim is to publish rosters several weeks in advance, but as casual workers, flexibility may be required as needs change. Adherence to prepublished rosters and mutually agreed shifts is significant to protect customer experience.
What youll need to succeed:

- Proven customer service skills (banking, telco, insurance, government services, hospitality or retail experience all welcome).
- Clear verbal and written communication; confident navigating multiple systems.
- Problemsolving mindset; calm under pressure; teamfirst attitude.
- Reliability and commitment to the availability windows you nominate.

What youll get in return:

- A competitive pay rate of $38.89 per hour plus super
- Hybrid working options post proficiency
- Inclusive and fun working culture
- Casual/Relaxed dress code
- Sydney CBD office (Wynyard location) public transport at your doorstep

What you need to do now:If you are interested in the role, please email a copy of your CV and an overview of your availability and preferred shift structure option denoted above to [email protected]#3016959

📌 ubank Customer Service Advisors (Sydney)
🏢 Hays
📍 Sydney