Job Description

At TAL, we’re reimagining the claims experience to make it simpler, more supportive and more meaningful for the people who rely on us. This role plays a key part in shaping the future of life insurance claims by bringing deep operational insight to transformational initiatives that improve customer outcomes. Working at the heart of innovation and experience, you’ll help drive positive change across the claims journey, contributing to TAL’s purpose of supporting Australians to live a life filled with choices, options and freedoms.

In this role you will:

- Lead the redesign of claims processes and experiences to deliver better outcomes for customers and partners.




- Apply deep claims expertise to identify opportunities for innovation, simplification and continuous improvement.
- Shape future-state claims solutions by translating operational insights into practical business improvements.
- Influence strategic transformation initiatives through expert knowledge of claims operations and customer needs.
- Partner with stakeholders across Claims and the broader business to drive meaningful and sustainable change.
- Champion customer-centric thinking to create trusted, productive and compliant claims experiences.

📌 Senior Claims Practice Analyst (Sydney)
🏢 TAL
📍 Sydney