The Chance

At Shine Lawyers, we’re proud to shine a light on injustice, and make the world a better place, one client at a time. And as our full-time, permanent Practice Manager - Rockhampton, that starts with you - by providing local operational and people leadership to our Rockhampton branch, supporting an efficient, connected and client-focused team, within a purpose-led national firm.

This is a newly created, non-legal leadership role where you’ll work closely with our Head of Personal Injury, North Queensland, other practice managers in the region, and support teams, ensuring the branch runs smoothly, strengthening team engagement, and building meaningful referral relationships across the local community.

You’ll be the person who brings structure, energy and practical problem-solving to the day-to-day, while helping our people do their best work for clients who need us most.

With compassion, connection and purpose, you’ll help us right wrong by:

- Leading the day-to-day operations of our Rockhampton branch, with a focus on efficient, consistent and client-focused service delivery.
- Coordinating local resources, priorities and workflows so our teams are set up to perform at their best.
- Leading, supporting and developing Rockhampton team members, including performance, engagement, workforce planning and workload coordination.
- Identifying operational risks, service gaps and improvement opportunities, then implementing practical solutions that improve client and team outcomes.
- In conjunction with the Head of Personal Injury, North Queensland, supporting local business development, community engagement and referral partner relationships.
- Building trusted relationships with legal leaders, support functions, local businesses, community organisations and industry networks.
- Promoting a culture of accountability, collaboration and continuous improvement, while maintaining clear boundaries between operational management and legal supervision.

What you’ll bring
To thrive in this role, you’ll bring strong operational leadership experience,



a practical mindset and the confidence to build relationships and drive referral networks. You’ll also have:

- Demonstrated experience leading the operations of a branch, practice, office or service-based business.
- Proven experience developing and executing local business development, community engagement or market growth initiatives.
- Strong networking and relationship management capability, with the ability to establish and maintain productive referral, stakeholder and community partnerships.
- Experience identifying opportunities to grow client demand, market presence or business performance through local engagement and relationship-building activities.
- Experience leading people, managing performance and building an engaged, accountable team.
- Strong organisational skills and experience improving processes, workflow quality and service delivery.
- Commercial awareness and the ability to interpret operational and business performance information and translate it into practical action.
- Confidence working autonomously and partnering with geographically dispersed leaders and specialist functions.
- Experience in professional services, health or medical practices, accounting, real estate or another client-focused environment is desirable.
- Existing networks and community connections within the Rockhampton region are highly regarded
- A tertiary qualification in business, management, commerce or a related discipline is desirable, but not essential for success - equivalent demonstrated experience will also be considered. Legal qualifications are not required.

Shine Lawyers: A place for you. It means more here.
At Shine, purpose really matters.

- It’s our clients, who summon the courage to stand up to injustice.




- It’s the communities we are part of and support every day.
- It’s our team, who champion what’s right and make this place what it is.

We’re an ASX-listed organisation, and we've been standing up for the rights of everyday Australians for more than 50 years. We’ve achieved a lot, but you’ll find no airs and graces here. We’re humble yet relentless. We don’t pretend to be anything other than ourselves. And together, we’ve created a place for you to thrive.

Here are some of the things we hope you’ll love about working with us:

- Connect and be you: Get the flexibility and benefits you need, and work alongside truly authentic people who care so much - about the clients, Shine and you.
- Challenge and be challenged: We’re not here for “easy”. We want you to take your place at Shine and make a real impact. Question and challenge - that’s how we grow.
- Achieve and grow: Start your Shine journey with our in-house learning programs, where you’ll find immediate connection and be set up for success. You will be provided real opportunities to step up and grow - within your role and beyond.

Visit https://www.shine.com.au/careers/life-shine to find out more and read the stories of our incredible people.

Excited to join us and stand up to injustice? Apply now and make Shine Justice a place for you.

As part of The Circle Back Initiative, we want you to feel supported through our recruitment process, which means that you will hear back from our friendly team – no matter the outcome.

We are committed to making Shine Lawyers a place for you by encouraging and supporting our people to bring their authentic selves to the workplace, and as a result, we know you’ll put your best self forward while righting wrong for our clients. We’re passionate about maintaining a diverse and inclusive environment here at Shine that celebrates all of our differences with age, disability, ethnicity, gender and sexual orientation, to name a few, and we encourage applications from Aboriginal and Torres Strait Islander candidates. You bring you.

📌 Practice Manager (Rockhampton)
🏢 Shine Lawyers
📍 Rockhampton