- Coach and inspire a team delivering recovery-oriented mental health services
- Fixed-term, part-time (32 hours per week) until 31 December 2027
- Base Salary from $105,577 (pro-rata) | SCHADS Level 5
- Adult Step-up Step-Down Service | Bundaberg

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for almost 50 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

We’re looking for a compassionate and motivated Lead Practitioner – Family Engagement to join our Adult Step-Up Step-Down residential service in Bundaberg on a fixed-term, part-time basis.

In this role, you’ll provide practice leadership and work collaboratively with clients, families, carers and staff to support positive recovery outcomes. You’ll help ensure families and carers feel welcomed, supported and meaningfully involved, while providing information, advice and referrals and working closely with clinical and community partners.

You’ll also coach and mentor Community Mental Health Practitioners and support the delivery of high-quality, recovery-oriented psychosocial rehabilitation and support services.

About the Service

The Adult Step-Up Step-Down (ASUSD)



is a short-term (up to 28 days) 24/7 residential service delivered in partnership with Queensland hospital networks and the local health service. It supports adults with a psychosocial disability to either transition from an acute hospital setting or prevent hospital admissions.

Key responsibilities

- Provide direct support to clients through recovery planning, skill development and family-inclusive practice.
- Support families and carers through education, advocacy, engagement and participation in recovery planning.
- Coach, mentor and support Community Mental Health Practitioners to build capability and promote high-quality recovery-oriented practice.
- Plan, facilitate and evaluate group programs focused on recovery, wellbeing and community participation.
- Develop and maintain partnerships with clinical teams, community services and other stakeholders to support referrals, service linkages and coordinated recovery outcomes.
- Lead family engagement initiatives and contribute to continuous practice improvement across the service.

What you’ll bring

- Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.
- Demonstrated experience working with people experiencing mental ill health, complex needs, and their families and carers.
- Experience in family engagement,



family-inclusive practice and supporting carers.
- Proven ability to coach, mentor and support practitioners to deliver high-quality recovery-focused services.
- Current First Aid and CPR certification.
- Ability to provide proof of vaccination or willingness to obtain required vaccinations in line with Queensland Health partnership requirements.

Benefits

- Generous not-for-profit salary packaging - up to $15,899 p.a. to reduce taxable income and cover living expenses.
- Workplace Banking Portal - access to a variety of banking and lifestyle perks through our CommBank program.
- Employee Assistance Program (EAP) - support for you and your immediate family.
- Fitness Passport - access to a wide range of fitness facilities for you and your family.
- Professional development - ongoing training and career growth opportunities.

Interested?

To apply visit Mind Careers - reference number 500439. Online applications must be submitted by 11pm, Tuesday 29 September 2026. We encourage you to apply as soon as possible, as the advertisement may close early if a suitable candidate is identified.

For more information, please contact:

Gayle Anderson – Acting Service Manager - Bundaberg Step Up Step Down

***************@mindaustralia.org.au

Mind is committed to a barrier-free recruitment process. If you require any adjustments to complete your application, please email **@mindaustralia.org.au

Position Description

PD Lead Practitioner - Family Engagement (ASUSD) 20260904.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, and NDIS Workers Screening.

📌 Lead Practitioner / Family Engagement Worker (Bundaberg Central)
🏢 Mind Australia
📍 Bundaberg Central