Business Process Improvement Specialist

About Logan Water

Logan Water delivers safe, reliable and sustainable water and wastewater services to one of Queensland's fastest-growing communities. Through a commitment to continuous improvement and service excellence, Logan Water works across the full lifecycle of planning, delivering, operating and improving essential water and wastewater services for the Logan community.

About the role

As a Business Process Improvement Specialist, you will play a pivotal role in supporting Logan Water's transformation and continuous improvement journey by partnering with process owners, experts and stakeholders to improve the way we work.

A key priority of this role is independently mapping and documenting current-state business processes, identifying process issues, risks and opportunities for improvement, and facilitating the design and implementation of process improvements.

Success in this role will rely on your ability to build strong relationships across the business, engage stakeholders at all levels, and guide teams through process improvement initiatives. We are looking for someone who is practical, collaborative, and willing to move forward, helping stakeholders navigate change while delivering measurable business outcomes.

Working with a high degree of autonomy, you will apply your specialist expertise to document, analyse, improve and implement processes aligned with Logan Water's process architecture.

Position responsibilities include:

- Independently observing and documenting current-state business processes across Logan Water.
- Identifying process requirements such as customer and legislative requirements.
- Analysing existing processes to identify issues, risks and opportunities for improvement.
- Designing and documenting improved business processes to address process challenges.
- Supporting the successful implementation of process improvements.
- Building team-oriented and trusted relationships with stakeholders to influence positive change.
- Contributing the ongoing development of Logan Water's process architecture.

Key indicators for success:

- Demonstrated experience in business process analysis, process improvement or business transformation roles.
- Proven ability to independently document current-state and future-state business processes.
- Proven ability to identify process issues, risks and opportunity and develop solutions.




- Strong stakeholder engagement skills with the ability to build relationships and influence.
- Experience applying process improvement methodologies such as lean principles and practices.
- Self-motivated, highly organised and capable of working autonomously and collaboratively.

Requirements:

To be considered for and employed in this position, applicants must satisfactorily complete the following pre-employment screening checks, as applicable:

- Work Rights
- Satisfactory references
- Possession of a current "C" class driver's licence

Why choose Logan City Council?

At Logan City Council, we're not just running a city - we're shaping its future. We're a contemporary local government with a clear sense of purpose, focused on delivering exceptional service and value for money for our community.

Here, your ideas are valued, your growth is supported, and your work contributes to something bigger. When you join us, you'll feel connected to your purpose, your team and the people of Logan.

We believe that when our people thrive, our city thrives. That's why we've built a workplace culture that champions collaboration, growth and wellbeing. Here's what you can look forward to:

- Salary from: Level 6 starts at $108,354 + superannuation.
- Leave that helps you recharge - use your annual leave when it suits you and enjoy the added benefit of extra Christmas leave to make the most of the holiday season.
- Work-life balance that rewards you - our full-time employees work 72.5 hours over nine days, providing a regular day off every fortnight, adding up to 22 extra days each year to recharge, pursue passions, or do more of what you love.
- Flexibility that supports your success - we support work-life balance with hybrid flexible working arrangements designed to help you thrive.
- Wellbeing that works for you - stay active and healthy with discounted memberships at Logan Leisure Centres, access to the Fitness Passport program, and a corporate discount with BUPA.




- Perks that go further - make the most of your income with salary packaging options, including novated leasing.
- Development to support your future - grow your skills and advance your career with access to ongoing learning and development opportunities tailored to support your professional journey.
- Support when it matters - our Employee Assistance Program provides free, confidential counselling to help you navigate life's challenges and support your wellbeing.
- Connect and belong - be part of our active social club and enjoy opportunities to build relationships and connect with colleagues across the organisation.

Who we are and the community we serve

The City of Logan is young, diverse, and growing fast - and we are growing with it. Home to more than 400,000 residents from over 230 cultures, it is a place where community spirit thrives and every voice matters.

As one of the largest and most diverse councils in Queensland, we are home to big picture thinkers, community focused leaders and dedicated professionals who care deeply about the community we serve. From delivering essential services and building new infrastructure to supporting local businesses and creating inclusive spaces, we are here to make life better for everyone who calls Logan home.

As a Council employee, you will be part of that mission - helping shape the future of a city where people, places and opportunities can thrive.

Interested?

Please press the "Apply" button and follow the prompts by closing date of 20th September
For more information, email ••••@logan.qld.gov.au

Important notes:

- All documents are to be uploaded in PDF format & submitted online.
- An automated confirmation email will be sent once your application has been submitted. Please note that this email serves as your acknowledgement of receipt, and no further communication will be provided.
- Unsolicited applications will not be accepted.
- Applications will be retained for up to 12 months for future consideration.
- If you require assistance or an adjustment throughout the recruitment process, please contact ••••@logan.qld.gov.au
- Council reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.
- Please click the link for more information about Logan City Council's Application process - Logan City Council

📌 Business Process Improvement Specialist (Beenleigh)
🏢 Logan City Council
📍 Beenleigh