About the role

The Membership Coordinator is responsible for coordinating membership administration, member engagement and retention activities, and the accurate maintenance of membership records and systems. This full-time role provides professional, responsive support to members and prospective members, assists with membership growth initiatives, and undertakes a broad range of administration duties to support the effective day-to-day operation of the Branch. The role also supports the ADA Dental Health Foundation Program in South Australia.

Key responsibilities

- Act as a qualified and responsive point of contact for members and prospective members, including responding to telephone, email and in-person enquiries
- Manage and maintain member onboarding, applications, transfers, renewals, category changes and subscription enquiries
- Manage and maintain accurate membership records in the CRM system (iMIS EMS), ensuring data quality, confidentiality and timely updates
- Process and monitor annual and monthly membership subscriptions, including renewal notices, payment options, follow-up of overdue payments and liaison with ADA Federal as required
- Plan and undertake follow-up activities for lapsed, expiring and prospective members to support member retention and growth
- Generate regular membership reports, including monthly membership statistics, renewal activity and retention-related information
- Support member engagement initiatives, communications and activities that promote the value of ADA SA membership




- Assist with membership-related events, campaigns and communications, including collaboration with staff and committees where required
- Liaise with the University of Adelaide Dental School to ensure student membership records and engagement activities are maintained
- Coordinate Council and Committee meetings, including agendas, papers, minute taking and action items

About you

- Previous experience in membership coordination, customer service, office administration or a similar member-focused role
- Experience in a not-for-profit, association, health or professional membership environment would be highly regarded
- Excellent communication skills and a professional, member-focused approach
- Robust attention to detail, accuracy and confidentiality when maintaining member records and processing payments
- Experience using CRM or membership database systems; iMIS EMS experience would be an advantage
- Competent use of Microsoft Office, Outlook, Teams and related administration systems
- Well-developed organisational and time management skills, with the ability to prioritise competing tasks and meet deadlines
- Ability to work independently while contributing positively to a small team environment
- Interpersonal skills, professionalism and diplomacy when liaising with members, stakeholders, staff and committees

About us

Australian Dental Association SA, located at 62 King William Road, Goodwood 5034. The role reports to the Head of Operations.

📌 Membership Coordinator (Goodwood)
🏢 Australian Dental Association SA Branch
📍 Goodwood