About Redion

Redion is a global care, assistance, and travel insurance provider, helping people stay protected and supported wherever life takes them. In Australia, Redion partners with businesses and travellers to deliver travel insurance, emergency assistance, and care services, providing support before, during, and after every journey.

Backed by a global network spanning more than 190 countries, Redion combines local expertise with worldwide reach to be there when it matters most. Guided by our values of Caring, Collaborative, Agile, Reliable, and Experts, we're committed to delivering exceptional experiences for our customers, partners, and people.

About the role

Join a collaborative and high-performing team where you'll play an important role in delivering key business outcomes and supporting operational success. You'll work closely with stakeholders, manage day-to-day priorities, and contribute to initiatives that drive continuous improvement and positive results.

This role is ideal for someone who is proactive, adaptable, and enjoys building strong relationships. You'll thrive in a fast-paced environment, take ownership of your work, and have the opportunity to make a meaningful impact while developing your skills and experience.

What the role looks like

- Manage a portfolio of complex travel and assistance claims, making timely liability decisions within delegated authority limits while delivering exceptional customer outcomes.

- Assess policy coverage, major loss events, vulnerable customer cases, financial hardship matters, and escalated or pre-complaint claims, ensuring decisions are fair, accurate, and compliant.

- Partner with internal and external stakeholders, including Clinical SMEs,



Underwriters, Complaints teams, and Assistance providers, to support traveller wellbeing and resolve complex cases.

- Provide clear, confident communication of liability decisions and requirements, preparing customer correspondence and ensuring all case actions are accurately documented.

- Act as a technical subject matter expert, coaching and supporting junior team members, providing guidance on complex claims, and contributing to capability development across the team.

- Drive continuous improvement by contributing to regulatory, compliance, product, and customer experience initiatives that enhance service delivery and operational effectiveness.

- Participate in an on-call roster to provide urgent claims support and liability direction outside standard business hours, ensuring travellers receive assistance whenever they need it.

What you’ll bring

· RG146 qualified, with 2+ years' experience in General Insurance and a robust understanding of claims assessment, policy interpretation, and liability decision-making.

· Demonstrated knowledge of the General Insurance Code of Practice and relevant legislative and regulatory requirements.

· Exceptional written and verbal communication skills, with the ability to clearly explain complex claims decisions to customers and stakeholders.





· Strong judgement and the ability to work autonomously, effectively prioritising workload and managing complex cases with confidence.

· Excellent stakeholder management, negotiation, and relationship-building skills, enabling effective collaboration across internal teams, underwriters, and external partners.

· Proven experience in a senior claims handling role, ideally within Travel Insurance, with an understanding of travel assistance services and customer support in high-pressure situations.

· Strong technical and systems capability, with attention to detail and a commitment to delivering compliant, customer-focused outcomes.

Why join us

At Redion, we're more than a travel insurance and assistance provider. We're a global care business that helps people navigate life's unexpected moments with confidence and peace of mind. Every day, our people make a real difference by supporting customers when they need it most.

What You'll Get

· State of the art offices

· Market-competitive salary package and annual bonus opportunities

· Flexible Public Holiday Exchange: Trade selected public holidays for alternative dates that better suit your personal, cultural, or family commitments

· 50/50 hybrid working, giving you the flexibility to work from both home and office

· 20 weeks paid parental leave for primary carers, 2 weeks paid for secondary carers

· An active Social Club with regular team events and activities

· Ongoing opportunities for career development and professional growth

· A supportive, collaborative culture where your contributions are recognised and valued

📌 Technical Claims Specialist (Brisbane)
🏢 Europ Assistance Australia
📍 Brisbane