About the role

You will be an important first point of contact for our patients and prospective patients at a progressive, high-end dental clinic approximately 50 minutes south-west of Sydney CBD. While dental reception and answering incoming calls are central to this position, we are looking for much more than someone who simply manages the appointment book. We want someone who can engage, communicate, build relationships, follow up and confidently discuss high-value dental treatment.

Key responsibilities
Answering incoming patient phone calls professionally, warmly and efficiently
Managing the dental reception and front desk
Creating an exceptional experience from the patient's very first interaction
Managing current patient enquiries via phone, email and digital channels
Booking and coordinating appointments
Managing the appointment book efficiently
Patient recalls, confirmations and follow-ups




Responding to missed calls and online enquiries promptly
Building rapport and trust with prospective patients
Following up patients considering treatment

About you
Minimum 5 years' relevant professional experience required
Warm, articulate and exceptional on the telephone
Highly experienced in dental/medical reception or customer-facing roles
Confident discussing fees and high-value treatment
Excellent at building rapport
Solid in sales and conversion
Highly organised and detail-oriented
Excellent with computers and technology
Proactive with patient follow-up
Qualified and well presented

Benefits
Performance-based incentive bonus structure available
Hybrid working arrangement with minimum 3–4 days per week on-site

📌 Senior Dental Reception & Client Engagement Coordinator Picton
🏢 Angel Dental Care
📍 Picton