About the role

This role is the operational engine of the hub model and carries direct accountability for hub performance across both locations. You'll own the day to day running of both hubs and are responsible for the member experience, office operations, and the financial health of the hub model. This is a single person role managing a multi-hub model.

Key responsibilities
Hold direct accountability for hub performance, including revenue and EBIT, across both locations
Maintain and act on the hubs dashboard, tracking occupancy, revenue, and arrears in real time
Lead planning for hub expansion, including office availability, building considerations, and recent space prospects as they arise
Oversee invoicing and bookkeeping across both hub locations
Age receivable management and reconciliation
Administer a three-strike process for member accounts in arrears
Lead membership tier onboarding and annual member reviews
Own member experience and day to day office operations
Manage the operational booking system and process, including auditing and scoping improvements to the current system
Lead operational execution of pop-up coworking, extending Enterprize's presence into communities across the state each quarter

About you




Commercially minded, comfortable owning a revenue and EBIT target and not just a task list
Operationally disciplined, with a bias for tight, well run day to day systems
Confident with numbers and comfortable reporting on performance without hand-holding
Calm and solutions focused when handling member issues under pressure
Comfortable across multiple sites, with the judgement to run a commercial space at scale

About us

Enterprize is Tasmania's startup infrastructure. We support Tasmanian entrepreneurs to build businesses that are globally ambitious from day one, connecting founders with the space, community, and events they need to succeed. Our hubs host a growing community of founders and businesses that are significant economic drivers for the state, and our programs and events reach thousands of Tasmanians every year. We're fortunate to call two iconic Tasmanian buildings home, thanks to the support of the City of Hobart and City of Launceston. In Hobart, you'll find us across Level 4 and Level 5 of the Hobart City Council building, while in Launceston we occupy Macquarie House in Civic Square.

📌 Hub Operations Lead Hobart
🏢 Enterprize Tasmania
📍 Hobart