This is a role filled with variety. One minute you'll be scheduling technicians, the next speaking with a builder, interpreting a house plan, helping a customer or resolving an issue to keep a job moving. You'll be working in a long-established Riverstone business specialising in window furnishings and security doors, in a small and supportive team of eight.
Key responsibilities
Scheduling technicians and installers for measures, installations and service work
Reading and interpreting house plans and job information
Liaising with home builders, supervisors and customers
Coordinating appointments and managing changing schedules
Providing excellent customer service
Managing customer concerns and complaints
Problem-solving when plans, dates or site requirements change
Following jobs through and keeping everyone informed
Supporting the wider team with day-to-day job coordination and administration
About you
Previous experience is required for this position
Experience scheduling technicians, installers or trades
Experience in residential construction or working with home builders
Experience reading and interpreting house plans
Experience in customer service
Experience in complaint management and conflict resolution
Experience managing multiple jobs, priorities and deadlines
Organised, resilient and a confident communicator
Able to remain composed when priorities change and the day gets busy
📌 Scheduling & Customer Service Coordinator – Residential Construction Riverstone
🏢 Elite Security Screens and Doors
📍 Riverstone
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