This is an opportunity to combine your export operations expertise with key account management and customer service in a role where you’ll have genuine ownership.

You’ll work closely with a major client, becoming a trusted point of contact and managing their freight requirements from booking through to delivery.

Why this role?
Manage a key client relationship while remaining hands-on with operations.
Own air and sea export shipments from start to finish.
Build your customer, commercial and account management skills.
Join a growing team with career progression and leadership opportunities.

The Role

You’ll manage the day-to-day export requirements of key accounts, including:
Managing client relationships and providing proactive customer service.
Coordinating bookings, documentation, customs, transport and shipment milestones.
Liaising with shipping lines, airlines, overseas agents and transport providers.
Monitoring cargo movements and keeping clients updated.
Resolving issues quickly and providing practical solutions.
Negotiating export freight rates and managing commercially sound outcomes.
Ensuring export documentation and compliance requirements are met.





What we're looking for

We’re looking for a strong Export Operator who enjoys being customer-facing and wants to take the next step into a broader client-focused role.

You’ll ideally have:
5+ years’ freight forwarding export experience, robust in sea freight.
Proven key account & customer service experience with confident client communication.
Solid CargoWise skills with a proactive, solutions-focused approach.
Ability to thrive in a fast-paced, autonomous workplace.

What’s on offer?
Genuine key account ownership.
Stable and growing freight forwarding business.
Supportive, collaborative team.
Onsite parking at the office and client location.
Opportunity to grow into Key Account Management and commercial responsibilities.
A role where your experience and client relationships are valued.

Interested? If you’re an experienced Export Operator looking for more client interaction, ownership and career progression, I’d love to have a confidential conversation.

Apply now or contact Melissa Rose on for a confidential discussion.

📌 Export Operations / Key Account Manager Brisbane (Australia)
🏢 Pace Appointments
📍 Australia