About the role

Ability Action Australia is growing and we're looking for a proactive, people-focused individual to join our Concierge Team.

You'll take ownership of referrals, helping participants move forward with confidence and connect with the right support, sooner.

This is an office-based role in Campbelltown where being responsive, organised, and outcome-focused makes a real impact.

What you'll be doing

You’ll be the first point of contact for participants, guiding them from referral through to booking and ensuring they have continued support.

Key parts of the role include:
Reaching out early via phone, SMS, and email
Guiding conversations toward an appointment in a supportive way
Following up to gather information and keep momentum
Managing referrals, updates, and bookings in systems
Coordinating with clinicians to prioritise appointments

What's in it for you
Meaningful work where you can see the impact of what you do every day
Growth opportunities across Ability Action Australia and the wider MedHealth group
Ongoing training and development to build your skills and confidence
Great benefits,



including referral bonuses and corporate discounts (health insurance, gym memberships)
Options for salary packaging, novated leasing, and additional leave purchase

What you'll bring
Confidence speaking with people and guiding conversations with empathy
A proactive mindset, you take initiative and follow things through
Comfortable working toward KPIs or activity targets
Strong communication and follow-up skills
Attention to detail when managing information and systems

You are welcome here.

Our rapid-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Chance Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.
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📌 Concierge Officer Campbelltown (Australia)
🏢 Medhealth3
📍 Australia