Heartland Bank Australia is seeking a CX Strategy Lead to drive customer-centric strategy within the Strategy & Development team in Melbourne. This 12-month fixed-term, full time role blends customer experience, research and strategic thinking to shape banking outcomes for customers and the business.
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You'll analyze customer data, report on NPS and Voice of Customer, map journeys and partner with Product teams to embed customer insights into decisions.
📌 Cx Strategy Lead Banking Insights & Growth Victoria
🏢 C300 Heartland Bank Australia
📍 Victoria
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