VicRoads is seeking a Technology Specialist - Telephony & Workforce to support and enhance platforms enabling customer interactions across contact centres. You will maintain performance, stability and security of systems like Amazon Connect and Verint, and drive automation and improvements across the tech stack.
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The role requires IT qualifications and experience with contact centre tech, solid troubleshooting, and excellent communication with stakeholders.
📌 Technology Specialist: Telephony & Workforce Remote Victoria
🏢 Victorian R&L Services Trust
📍 Victoria
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