A leading car dealership is seeking a Service Receptionist to join their team in Footscray. This is a full-time position that plays a crucial role in delivering exceptional customer service and maintaining the smooth operation of the automotive service department. As Service Receptionist, you will be the first point of contact for customers, setting the tone for their experience with the business. This role is essential to success, ensuring that every customer interaction is professional, efficient and welcoming.

What you’ll be doing
Greeting customers in a warm and professional manner upon arrival at the service department
Answering and directing phone and email enquiries to appropriate staff members
Scheduling service appointments and managing the appointment calendar
Processing customer paperwork and documentation accurately and efficiently
Explaining service options and quotations to customers in a explicit and helpful manner
Maintaining cleanliness and organisation of the reception area




Managing customer follow-ups regarding their vehicles
Providing information about vehicle maintenance and service options

What we’re looking for
Proven experience in a reception or customer service role, preferably within an automotive workplace
Excellent communication and interpersonal skills with a genuine passion for customer service
Robust organisational abilities and attention to detail
Proficiency in using computer systems and office software applications
Ability to manage multiple tasks and prioritise effectively in a busy environment
Professional telephone etiquette and ability to handle enquiries courteously
Knowledge of automotive terminology and service processes is highly desirable
A positive, friendly demeanour and team-oriented approach
Reliability and punctuality
Basic mathematical skills for handling transactions

📌 Service Receptionist Footscray
🏢 Superior People Recruitment
📍 Footscray