At Alcon, we're passionate about enhancing sight and helping people see brilliantly.
With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health.
We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before.
Together, we make a difference in the lives of our patients and customers.
Are you ready to join us?
Job Purpose
Internal title is: Associate I, Customer Service Support
Responsible for executing processes related toConsignment Inventory Management incl.
reporting and analytics for defined scope
Provide technical/ business process interface between business team and ERP colleagues and foster opportunities for process improvements
Responsible for management, analysis and support of consignment stocks reconciliation as well as other various support tasks as required
Ensure visibility of consignments statuses (stock levels, rotations, missing, and counts) and periodically maintain the AFCM controls to detect deviations and apply improvement actions
Actively collaborate with sales force team for stable and effective performance of AlconConsignment business modelby performing or enabling detection and correction of system errors, monitoring and improving data quality, and fostering opportunities for process improvements.
Major Accountabilities
ConsignmentInventory management:




Performs administrative activities related to consignment inventory management process to ensure compliance with procedures and policies as well as to follow business strategy and goals corresponding with defined business model:
Plans consignment accounts audits in alignment with responsible personnel (e.g. sales force or third party)
Performs account audit reconciliation in a timely manner incl.
follow up with sales force when required
Follow's up on product expiry to minimize risk and financial impact
Works closely with sales force to ensure meeting consignment inventory related indicators such as obsolescence, accurate inventory statuses, reasonable inventory levels and others as defined
Follow-up's support of missing IOLS.
Supports consignment accounts management such as new account opening, monitoring and closing
Management, analysis, rationalization of consignment stock levels, as well as different support tasks, such as the generation of reports generated periodically.
Other OTI SAP tasks applicable to IOL and consignment.
IOL audit tool management:
Serves as Single Point of Contact (SPOC) for team with regards to incidents and service requests
Provides initial support and diagnosis and, if possible, resolution for incidents to end users as well as training and maintains local training material




Provides ad-hoc support for sales force wrt tool usage and functionality
Reporting / Analytics:
Supports consignment related reporting by ensuring consistency in data sources
Prepares consignment performance status score cards for governance meetings
Ensures monitoring and follow up or escalation for definedkey performance indicators
Supports creation or amendments of reporting tools for future improvements
AFCM controls related to consignment
Other:
Recommends process improvementsand supports the organization by active participation in projects
Ensures effectiveness of Alcon'sconsignmentprocess by performing or enabling detection and correction of errors, monitoring and improving data quality.
no visa sponsorship/relationship will be provided
Education: Business & Administration Degree
Experience:
2+ years inmultinational companies
good analytical skills,
valuable excel skills (reconcile excels)
good time management
exposure to tenders/contract management is preferred
creative mindset to think out of the box
positive internal and external communication skills.
How You Can Thrive at Alcon:
Opportunity to work with a leading global medical device company.
Collaborate with a diverse and talented team in a supportive work environment.
Competitive compensation package and comprehensive benefits.
Continuous learning and development opportunities.
Alcon Careers
See your impact at alcon.com/careers
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📌 Consignment Co-Ordinator (New South Wales)
🏢 Alcon
📍 New South Wales