Do you want to make an IMPACT?
Customer Service Officer - Latrobe Regional Gallery
Morwell | Casual | Band 4A: $*****
We're looking for Customer Service Officers to join the team at Latrobe Regional Gallery in a Casual capacity.
In this role, you'll be the welcoming face of one of Gippsland's leading cultural destinations, helping visitors connect with exhibitions, programs and events while supporting the day-to-day operations of the Gallery.
This is a great opportunity for someone with strong customer service skills who is looking to build their experience in a cultural venue, visitor services environment, or local government setting.
You'll gain exposure to gallery operations, retail management, administration, community engagement and event support, while working alongside a passionate team that is committed to providing outstanding visitor experiences.
Why Join Us at Council?
Opportunities to support your learning, development and career progression
A collaborative team environment where you'll feel supported and connected
Meaningful work where you can make a difference in the community
A positive and inclusive workplace culture
Adaptable working arrangements to support your work-life balance
What You'll Be Doing
Creating a welcoming and engaging experience for Gallery visitors, artists and community members
Managing front-of-house operations including reception, visitor enquiries and customer support
Delivering guided tours of the exhibitions each season,
Assisting with public program set up and delivery,
Supporting the Gallery retail shop, including sales, merchandising and point-of-sale transactions




Assisting with visitor data collection, reporting and administrative activities that support Gallery operations
Helping maintain a professional, welcoming and well-presented Gallery environment
Working collaboratively with the Gallery team to support exhibitions, programs and events
About You
You are a friendly and energetic customer service professional who enjoys working with people and creating positive experiences.
You thrive in a team environment, have excellent communication skills and take pride in providing helpful and personalised service.
You bring strong organisational skills, attention to detail and confidence using computer systems.
Whether your background is in customer service, retail, hospitality, tourism, arts or another visitor-focused environment, you'll be passionate about connecting with people and contributing to a vibrant community venue.
Key Selection Criteria
Demonstrated experience providing high-quality customer service and creating memorable visitor or customer experiences
Strong verbal and written communication skills, with the ability to confidently respond to enquiries and build positive relationships
Well-developed administrative, computer and organisational skills,



including the ability to learn new systems and manage a variety of tasks
Strong attention to detail and accuracy with cash handling
Ability to work collaboratively within a diverse team and contribute to a professional, welcoming environment
We encourage applications from candidates with diverse backgrounds and experiences, even if you don't meet every requirement.
Successful applicants will be required to apply for and satisfactorily obtain a National Police Check and Working with Children's Check.
Interested or want to learn more?
Contact Pauline Tranchant, Coordinator Latrobe Regional Gallery on ************.
All discussions about recruitment at Council are confidential.
Belonging at Latrobe City Council
At Latrobe City Council, we are committed to creating a safe, inclusive and respectful workplace where everyone feels they belong.
We have zero tolerance for child abuse and are committed to maintaining a child safe organisation.
Our recruitment practices reflect this.
We value diversity and welcome applications from people of all backgrounds, experiences and identities, including Aboriginal and Torres Strait Islander peoples.
We are committed to providing an inclusive recruitment process and offer support through our Indigenous Employment Program for Aboriginal and Torres Strait Islander applicants.
For further information, contact ****** or ************.
If you require reasonable adjustments at any stage of the recruitment process, please contact our Careers team at ****** or *********.
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📌 Customer Service Officer – Latrobe Regional Gallery (Victoria)
🏢 LaTrobe City Council
📍 Victoria