Job Description
Manage ongoing daily operations, sales and high-volume stock management within the specialist department
Work closely with fellow Department Managers across Service, Inside the Home, Builders, and Lifestyles & Garden
Report directly to the Operations Manager and Complex Manager
Lead and manage a team of 20+ team members
Perform duty manager responsibilities, including opening and closing the store on weekdays and weekends
Train and develop team members on Best Experience and Safety Culture & Compliance
Manage team engagement, performance, recognition and capability development
Create rosters and strategically plan team coverage to deliver the service promise
Drive department sales through merchandising and monitoring key metrics
Monitor and measure customer service levels
Action customer feedback to improve the end-to-end customer experience
Own department stock accuracy, including adjustments, replenishment discipline and loss prevention
Liaise with Merchandising, Store Leadership, Health and Safety teams, and suppliers
Attend an onsite meet and greet with leaders if selected
Requirements
Must be age 15 or over to apply
Previous experience leading teams in the retail industry or a large, high volume customer focused organisation
Experience leading teams with a focus on Safety and Wellbeing and Specialist products preferred
Strong leadership and influencing skills
Ability to lead and inspire a large team of 20+ through engagement, coaching and teamwork




Ability to champion a Safe & Secure environment and ensure compliance with policies and procedures
Experience opening and closing a store and supporting smooth trade across weekdays and weekends
Ability to build team capability through clear expectations, performance conversations and recognition
Understanding of KPIs and customer expectations
Ability to deliver effective rostering and strategic planning
Knowledge of merchandising, sales performance, stock accuracy, availability and loss prevention
Ability to work a minimum of 1 in 3 weekends and some public holidays
Successful completion of online chat interview and online video interview
Background checks may be required, including police, employment, medical and qualification checks
Core Competencies
Demonstrates solid leadership and team management capabilities, with a focus on safety, compliance, and customer service excellence.
Proficient in strategic planning, merchandising, and performance management to drive sales and enhance team engagement.
Highest-signal resume keywords
Team Leadership
Safety Culture & Compliance
Merchandising Knowledge
Customer Service Management
Strategic Planning
Hard Skills
Stock Management
Sales Performance
KPI Understanding
Rostering
Loss Prevention
Soft Skills
Influencing Skills
Coaching
Team Engagement
Performance Conversations
Industry Keywords
Retail Industry
High Volume Customer Focused
Specialist Products
Customer Feedback
Store Operations

📌 Department Managers (New South Wales)
🏢 Jobtailor
📍 New South Wales