Optus in Australia is seeking a Remediation Specialist to investigate and resolve matters where customers may have been affected by improper sales practices.
You will act as a customer advocate, manage complex cases end-to-end and determine fair remediation outcomes.
You will collaborate with Quality Control, Regulatory, Legal and operations teams, identify root causes, and drive improvements to prevent recurrence while ensuring regulatory compliance and a solid focus on customer care.
#J-*****-Ljbffr
📌 Senior Remediation & Customer Advocacy Specialist (New South Wales)
🏢 Singtel Group
📍 New South Wales
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.