ProvideL1/L2 onsite IT supportfor end users, desktops, laptops, printers, and peripherals.
TroubleshootWindows OS, Microsoft 365, Active Directory, VPN, and basic network issues.
Install, configure, and maintain desktops, laptops, applications, and IT hardware.
Handlehardware/software incidents, troubleshooting, and root-cause analysis.
Perform user account, access, and basic AD administration.
SupportIT asset management, hardware inventory, and device lifecycle activities.
Coordinate with remote infrastructure/network teams and external vendors for issue resolution.
Maintain incident records, technical documentation, and followITIL/ITSM processes.
Provide onsite support duringmoves, installations, upgrades, and technology deployments.
Key Skills:
Field/Desktop/End User Support
Windows *****
Microsoft 365 / Office 365
Active Directory
Hardware & Software Troubleshooting
Basic Networking – TCP/IP, DNS, DHCP, VPN
ITSM / ServiceNow
IT Asset Management
Remote & Onsite Support
Solid communication and customer-service skills
#J-*****-Ljbffr

📌 It Support Engineer (Brisbane)
🏢 Teceze
📍 Brisbane