ICT Support Analyst - 3 Months to $50/hr - Immediate Start
Reporting to the ICT Operations Manager - Business Systems, you will deliver operational support across core ICT infrastructure, server environments, and end-user devices and collaborate with ICT leadership to enhance future technology strategies.
Key Responsibilities
End-User & System Support:Provide exceptional remote and face-to-face technical support to staff and contractors.
Resolve ITIL-aligned service desk tickets, manage escalations, and maintain accurate hardware inventory and asset registers.
Access Control & Infrastructure:Manage the full lifecycle of Electronic Access Cards (EAC).
Assist with the maintenance, permissions, and security testing of servers, networks, and station AV equipment.
Continuous Improvement:Analyze ticket trends to identify process enhancements and champion continuous improvement initiatives.
What We Are Looking For
Education & Industry Background:Tertiary qualifications in IT.
Technical Expertise:Hands-on experience with Windows 11, Windows Server ****, Active Directory, Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams), PowerShell, and Endpoint protection platforms.
ITIL & Troubleshooting:Demonstrated ability to manage ticket workflows, prioritize critical incidents, and troubleshoot complex hardware and network issues under tight deadlines.
Communication & Collaboration:Excellent written and verbal communication skills to effectively manage relationships with internal stakeholders and external vendors.
Reporting to the ICT Operations Manager - Business Systems, you will deliver operational support across core ICT infrastructure, server environments, and end-user devices and collaborate with ICT leadership to enhance future technology strategies.
Key Responsibilities




End-User & System Support:Provide exceptional remote and face-to-face technical support to staff and contractors.
Resolve ITIL-aligned service desk tickets, manage escalations, and maintain accurate hardware inventory and asset registers.
Access Control & Infrastructure:Manage the full lifecycle of Electronic Access Cards (EAC).
Assist with the maintenance, permissions, and security testing of servers, networks, and station AV equipment.
Continuous Improvement:Analyze ticket trends to identify process enhancements and champion continuous improvement initiatives.
What We Are Looking For
Education & Industry Background:Tertiary qualifications in IT.
Technical Expertise:Hands-on experience with Windows 11, Windows Server ****, Active Directory, Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams), PowerShell, and Endpoint protection platforms.
ITIL & Troubleshooting:Demonstrated ability to manage ticket workflows, prioritize critical incidents, and troubleshoot complex hardware and network issues under tight deadlines.
Communication & Collaboration:Excellent written and verbal communication skills to effectively manage relationships with internal stakeholders and external vendors.
If you satisfy all the requirements, are immediately available and are willing to work 5 days onsite, please apply online or email directly to ****** Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.
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📌 Remote Ict Support Analyst: Windows 11/Server 2022 & 365 (New South Wales)
🏢 Randstad
📍 New South Wales