Job Description
Position: IT & AV Support Technician
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Location: Caribbean Drive, Scoresby, Melbourne, VIC ****
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systemsGo is seeking an IT Support Technician to work at our client's office in Melbourne. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing great customer service. You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills.
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Responsibilities (but not limited):
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Provide Level 2 desktop support at client's office
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Provide helpdesk and remote support for IT and AV equipment
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Complete project tasks as instructed by the client
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Occasional after-hours work with appropriate compensation
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Requirements:
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Pro-active, customer focused, and comfortable dealing with end users directly
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Able to describe issues clearly to end users and client management, and report on results effectively
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2+ years experience in IT helpdesk role or technical support role
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Comfortable working in a team
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Microsoft MCP certification preferred
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Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc
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Experience with AV systems and providing meeting support
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Experience with helpdesk ticketing systems including ServiceNow
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Diploma/Degree in Computer
Science/Information
Technology is preferredbut not essential
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About Us
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systemsGo is the preferred IT & AV solution provider for multinational companies across Asia Pacific region, providing cutting-edge integrated IT & AV solutions and support for over 25 years.

📌 It Support Engineer Melbourne (Victoria)
🏢 systemsGo
📍 Victoria