Job Description
McMillan Shakespeare Group (MMS) is seeking a Customer Support Manager to lead the customer support function and deliver a high-quality, scalable support experience across inquiries, case management and escalations. You will drive service standards, team performance and continuous improvement to support business growth.
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You will collaborate across functions to identify process inefficiencies, customer pain points and automation opportunities to improve end-to-end customer experience, coaching
📌 Customer Support Leader: Scale-Up & Automation (Victoria)
🏢 McMillan Shakespeare Group (MMS)
📍 Victoria
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