Job Description
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Manage ongoing daily operations, sales and high-volume stock management within the specialist department
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Work closely with fellow Department Managers across Service, Inside the Home, Builders, and Lifestyles & Garden
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Report directly to the Operations Manager and Complex Manager
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Lead and manage a team of 20+ team members
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Perform duty manager responsibilities, including opening and closing the store on weekdays and weekends
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Train and develop team members on Best Experience and Safety Culture & Compliance
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Manage team engagement, performance, recognition and capability development
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Create rosters and strategically plan team coverage to deliver the service promise
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Drive department sales through merchandising and monitoring key metrics
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Monitor and measure customer service levels
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Action customer feedback to improve the end-to-end customer experience
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Own department stock accuracy, including adjustments, replenishment discipline and loss prevention
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Liaise with Merchandising, Store Leadership, Health and Safety teams, and suppliers
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Attend an onsite meet and greet with leaders if selected
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Requirements
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Must be age 15 or over to apply
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Previous experience leading teams in the retail industry or a large, high volume customer focused organisation
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Experience leading teams with a focus on Safety and Wellbeing and Specialist products preferred
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Strong leadership and influencing skills
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Ability to lead and inspire a large team of 20+ through engagement, coaching and teamwork
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Ability to champion a Safe & Secure setting and ensure compliance with policies and procedures
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Experience opening and closing a store and supporting smooth trade across weekdays and weekends
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Ability to build team capability through clear expectations, performance conversations and recognition
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Understanding of KPIs and customer expectations
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Ability to deliver effective rostering and strategic planning
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Knowledge of merchandising, sales performance, stock accuracy, availability and loss prevention
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Ability to work a minimum of 1 in 3 weekends and some public holidays
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Successful completion of online chat interview and online video interview
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Background checks may be required, including police, employment, medical and qualification checks
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Core Competencies
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Demonstrates strong leadership and team management capabilities, with a focus on safety, compliance, and customer service excellence. Proficient in strategic planning, merchandising, and performance management to drive sales and enhance team engagement.
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Highest-signal resume keywords
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Team Leadership
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Safety Culture & Compliance
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Merchandising Knowledge
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Customer Service Management
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Strategic Planning
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Hard Skills
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Stock Management
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Sales Performance
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KPI Understanding
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Rostering
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Loss Prevention
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Soft Skills
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Influencing Skills
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Coaching
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Team Engagement
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Performance Conversations
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Industry Keywords
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Retail Industry
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High Volume Customer Focused
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Specialist Products
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Customer Feedback
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Store Operations
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📌 Department Managers (New South Wales)
🏢 Jobtailor
📍 New South Wales