Job Description
IT Support Engineer – End User Computing (EUC)
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Location: Brisbane, Australia / Toowoomba, Australia
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Employment Type: Full-Time | B2B Contract
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Experience: 3+ Years
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Language: English – C1 Level
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Joining: Immediate Joiners Preferred
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About the Role
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We are looking for experienced IT Support Engineers / End User Computing (EUC) Engineers to join our client's team in Australia.
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The successful candidate will provide hands-on technical support to end users, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations.
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Key Responsibilities
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Provide Level 1/Level 2 IT support to end users.
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Troubleshoot Windows, desktop, laptop, application, and peripheral issues.
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Install, configure, maintain, and troubleshoot IT hardware and software.
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Support Microsoft Office 365 and common enterprise applications.
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Manage user accounts, passwords, and access-related issues.
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Troubleshoot network connectivity, printers, VPN, and other end-user issues.
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Log, update, and resolve incidents and service requests within agreed SLAs.
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Escalate complex technical issues to relevant Level 2/Level 3 teams.
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Perform hardware/software installations, upgrades, and replacements.
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Maintain accurate documentation of incidents, resolutions, and IT assets.
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Provide professional and customer-focused support to users.
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Requirements
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Minimum 3+ years of experience in IT Support / End User Computing (EUC).
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Robust hands-on troubleshooting and problem-solving skills.
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Good knowledge of Windows operating systems, Microsoft Office 365, hardware, and peripherals.
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Experience with ticketing/service management tools.
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Good understanding of basic networking and connectivity troubleshooting.
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Strong communication and interpersonal skills.
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English proficiency at C1 level.
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Ability to work independently and as part of a technical support team.
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Immediate availability is highly preferred.
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Note: Candidates should have the appropriate authorization to work in Australia.
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Available Positions
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Brisbane, Australia
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1 × Full-Time Position
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1 × Backfill Position
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Toowoomba, Australia
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1 × Full-Time Position
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1 × Backfill Position

📌 It Support Engineer (End User Computing) (Toowoomba)
🏢 Future Cloud Technologies
📍 Toowoomba