Job Description
Requirements:
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A graduate in a related field
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Familiarity with the industry in which the company operates.
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Understanding of the services offered by the company.
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Proven ability to build and maintain robust relationships with clients.
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Strong problem-solving and critical-thinking skills.
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Analytical abilities to assess client satisfaction
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Responsibilities:
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About Us Smartways was established in **** as a specialist provider of logistics services to the medical and healthcare industries. We pride ourselves in the quality of our infrastructure, technology, vehicles, network and people to deliver a high level of service to our diverse client base. We are currently looking for a qualified Client Service Manager for a full-time position. Tasks Include:
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Implement cross-training programs to ensure that customer service team members are versatile and can handle various aspects of logistics inquiries.
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Ensure that customer service operations comply with relevant regulations and industry standards.
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Implement strategies to enhance customer satisfaction based on feedback.
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Managing, motivating, and developing staff providing customer services.
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Collaborate with the operations team to forecast and plan for peak periods or increased demand.
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Provide insights from customer interactions to support sales strategies.
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Identify and implement process improvements to enhance the efficiency of customer service operations.
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📌 Client Service Manager (Sydney)
🏢 Sm Recluit
📍 Sydney