Job Description
We are currently hiring for a Desktop Support Engineer to join our team in Brisbane, Australia
Contract Type: Self-employed (B2B) no visa support will be provided
Job Responsibilities:
Troubleshoot hardware, software, and application issues
Manage and update tickets in the helpdesk system
Perform break-fix support and fault resolution
Install, configure, and support Windows OS & MS Office
Support printers, laptops, desktops, and peripherals
Basic support for Mac OS (Apple devices)
Diagnose network connectivity issues using standard tools
Perform preventive maintenance on IT equipment
Coordinate with vendors for complex issues (e.g., AV systems)
Required Skills & Experience:




2-3 years of experience in Desktop Support / IT Support
Robust knowledge of Windows 7-10 & Office 365
Experience with Active Directory & Group Policies (GPOs)
Familiarity with ticketing tools and ITIL processes
Knowledge of hardware troubleshooting & installations
Basic understanding of networking, servers, and telecom
Experience with mobile device management (iOS/Android)
Good communication and problem-solving skills
Preferred Qualifications:
Bachelor's degree in Computer Science or related field
Certifications like CompTIA A+ / MCP are a plus

📌 Desktop Support Engineer (Queensland)
🏢 Tech People 247
📍 Queensland