Main Duties & Responsibilities
Maximise sales to achieve/exceed annual budget
Manage, plan and co-ordinate all day to day retail activities within the shop
Action all required daily and weekly EPOS reporting procedures at the specified time
Manage volunteer/bank staff rota with the Shops Area Operations Manager to ensure adequate and appropriate shop cover during trading hours
Drive Gift Aid sign ups and repeat donor capture to achieve budgeted conversion rate. Put in place measures to achieve this including volunteer engagement.
Manage and operate agreed stock rotation system to regularly update stock and keep refreshed at all times
Follow agreed till, cashing up and banking procedures when handling money
Show real appreciation to donors for all donated items at all times
Deliver and maintain a high standard of presentation of merchandise
Engage with the local community including local stakeholders such as the local council, faith groups, nurseries, schools and colleges
Plan and execute a calendar of shop events including monthly diversity book club and weekly storytime
Proactive use of social media to promote Chapter Two including shop promotions and engagement with the local community x minimum 3 posts per week
Support Fundraising teams to promote key events in the shop
Provide excellence in customer service at all times and actively respond and listen to customers and volunteers to demonstrate time and care
Provide manager cover in other shop locations as required
Demonstrate professional expertise and ensure all tasks are completed in line with best practice and Hospice policy




Support the charity strategy, and help identify opportunities and challenges
Deliver and maintain professional relationships with individuals and organisations whether direct, or indirect interface with The Hospice of St Francis
Work with productivity measures and best practice to accomplish individual objectives that contribute to the department goals
Qualifications, Skills, Experience, Knowledge & Approach
Positive level of education – A level or equivalent
Experienced charity/High Street retail manager (minimum 3 years) with demonstrable experience of commercial success and accountability – a track record of increasing and sustaining growth
Inspiring visible leadership skills – ability to motivate others to achieve goals, communicate and deliver objectives.
Confident line management skills
Passion for retail with a strong design aesthetic
Ability to lead a team in order to deliver high standards of customer service and presentation
Exceptional communication and interpersonal skills – good listener, empathetic and patient
Confident social media skills to proactively drive footfall and raise awareness
Team player
Strong analytical skills – ability to analyse KPI's to drive business forward
Proven outstanding operational and organisational skills
Solution focused – able to work independently and flexibly where required
Ability to interact positively with all non clinical and clinical staff
Ability to work at pace in a physically demanding environment
Ability to interact positively with local community
Driver with own transport
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📌 Shop Manager - Chapter Two (New South Wales)
🏢 HOSPICE UK
📍 New South Wales