Job Description
*** This is a short-term contract position for 3-4 months.
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*** Applicants must be Australian citizens or Permanent Residents with full working rights in Australia.
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Role Overview
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We are looking for an experienced Delivery Manager to own end-to-end delivery of a client migration and platform upgrade program, embedded within the client's existing team in Sydney.
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The Delivery Manager owns each client migration from kickoff through environment cloning, platform upgrade, validation & certification, and production cutover - ensuring every client moves through each stage in a controlled, certified and predictable way, while acting as the primary point of contact for the client throughout.
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The role sits at the intersection of technical delivery, quality control and client relationship management. Strong client-facing communication, technical fluency, and the ability to manage delivery under pressure are essential.
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Responsibilities
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1. Migration Execution
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Delivery Managers engage with clients once internal validation and certification activities have been completed, owning delivery from kickoff through go-live and post-launch stabilization. Each client is taken through the following stages: Environment Cloning
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Platform Upgrade
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Validation & Certification
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Cutover
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Execution must ensure that all entry and exit criteria are met at each stage before a client is progressed to the next one. Delivery Managers operate effectively across multiple concurrent implementations or client accounts, managing competing priorities without compromising quality.
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2. Certification & Quality Control
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Ensure validation and certification are completed prior to cutover - no client proceeds to production on an uncertified environment.
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Coordinate with QA and Engineering to confirm:




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Functional parity between the existing and upgraded platform
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Data integrity across the migrated environment
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Unchanged system behaviour from the client's perspective
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Certification evidence is captured and traceable for each client
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3. Wave & Batch Execution
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Allocate and manage clients across migration waves based on:
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Complexity of the client environment and configuration
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Transaction volume (TPS)
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Integration footprint and client‐specific dependencies
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Business criticality and acceptable change windows
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Ensure execution aligns with:
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QA certification capacity
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Controlled batch progression–each batch is only released once the preceding batch is stable
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4. Cutover Execution
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Planandcoordinate production cutovers, including scheduling, readiness checks, communication and rollback planning, ensuring smooth transition and post‐launch system stability
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Ensure that:
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Backend system transition occurs smoothly with minimal client impact
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Post‐cutover validation is completed and signed off
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System stability is confirmed before the client is declared complete
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Any issues arising during or after cutover are triaged and resolved without delaying the wider program
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5. Client Coordination
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Delivery Managers are responsible for managing client‐specific configuration and integration considerations that may affect go‐live readiness, including:
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URL Masking
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IP Whitelisting
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Webhooks
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API Usage Patterns
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System access and data migration / connectivity to third‐party integrations
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These activities:
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May not block migration execution, but can impact client usage if left unmanaged
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Require proactive coordination and explicit communication with client technical and business contacts
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Must be actively managed to ensure post‐cutover stability and client confidence
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6. Client Relationship & Communication
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Act as the primary point of contact for the client throughout the implementation lifecycle, managing expectations and communicating status transparently - including when things are behind plan
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Build trust with client stakeholders through direct, solutions‐oriented communication - able to explain technical issues in business terms and vice versa
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Manage scope changes and client requests, balancing client expectations against delivery commitments and contractual scope
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7. Risk & Issue Management
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Identify, escal... incomplete lines...
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Proven Delivery Manager experience in enterprise SaaS or platform environments, including migration or upgrade programs
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Strong experience in client-facing delivery and production cutovers - a track record of running live implementations, onboarding, or system cutovers where continuity for the end customer was critical
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Ability to manage multiple clients concurrently across structured waves and batches, under defined entry and exit criteria
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Strong stakeholder management and risk/issue management skills, with the ability to work independently in a fast‐paced, execution‐focused environment
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Excellent English communic

📌 Delivery Manager (New South Wales)
🏢 Kmstechnology1
📍 New South Wales