Job Description
Client Service Manager - Warehouse Operations (3PL)
The Consortium Clemenger | Truganina, VIC | Full Time
Lead a Key Client portfolio across a fast-paced 3PL warehouse operation.
Blend commercial ownership with hands-on operational leadership
Build Lasting Partnerships.
About The Consortium Clemenger
At The Consortium Clemenger, we're passionate about delivering exceptional customer experiences through innovative logistics, fulfilment and brand activation solutions.
Guided by our IMPACT values, our Truganina team partners with leading clients to deliver warehousing, fulfilment and supply chain outcomes at scale.
About the Role
We're looking for an experienced Client Service Manager to lead the delivery, growth and profitability of a key client portfolio at our Truganina site.
This is a hybrid leadership role, you'll be the primary point of contact for client relationships while also driving the operational excellence, commercial performance and team leadership needed to run a high-performing warehouse operation.
This role suits someone who's equally comfortable in a client review meeting and on the warehouse floor, a commercially minded leader who thrives on solving operational problems and building strong, lasting partnerships.
What You'll Be Doing
Client Leadership
Build and maintain trusted relationships with key client stakeholders
Act as the primary point of contact and escalation for client matters
Lead regular business reviews and performance discussions
Identify opportunities to improve client outcomes and grow partnerships
Operational Excellence
Oversee end-to-end delivery of client programs and warehouse operations
Coordinate cross-functional teams to meet service, quality and timeline requirements
Monitor performance data and drive continuous improvement




Ensure operational processes and governance requirements are consistently met
Commercial Performance
Prepare and review quotations, pricing and commercial proposals
Monitor portfolio revenue, margin and profitability
Support budgeting, forecasting and invoicing processes
Analyse financial trends and recommend improvement initiatives
People Leadership
Coach, mentor and develop team members to achieve business and client outcomes
Foster a high-performing, accountable culture
Support workforce planning, resource allocation and succession planning
Champion The Consortium Clemenger's IMPACT values
About You
To succeed in this role, you'll bring:
Essential: Proven experience leading warehouse/3PL operations, including labour planning, workforce management and multi-shift team leadership
Experience in Client Services, Account Management or Customer Success within a logistics, fulfilment or supply chain environment
Strong commercial and financial acumen, including pricing, profitability and budgeting
A track record of leading and developing high-performing teams
Exceptional stakeholder management and communication skills
Intermediate to advanced Microsoft Excel and PowerPoint skills
Why Join Us?
A cooperative, values-driven culture where your contribution makes a real impact
Opportunities for professional development and career growth
Exposure to a diverse portfolio of leading clients
A dynamic, fast-paced environment where innovation is encouraged
As part of our recruitment process, applicants must have the legal right to work in Australia and will be required to complete identity and work rights verification checks.
Police checks may be required depending on the nature of the role.
Please note: We are managing this recruitment process directly and are not accepting unsolicited applications, candidate referrals or agency submissions.
Recruitment agencies need not contact us regarding this vacancy.

📌 Client Service Manager - Warehouse Operations (3Pl) (Victoria)
🏢 The Consortium Clemenger
📍 Victoria