Job Description
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Reporting to the CPU Sales & Distribution Manager, the Merchandise Coordinator will join our Parts Sales team full-time at our Guildford, WA location for a 6 month fixed term contract. This role involves delivering exceptional customer service, driving CAT merchandise sales, managing inventory and stock control activities, coordinating order fulfilment, and maintaining a professional retail environment that supports customer satisfaction and business growth.
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Department Overview: Parts Distribution Centre (PDC)
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Our 24/7 PDC holds 75K Cat® product lines, shipping 300K lines/month. We use the DEMATIC system for 18K+ small parts, and provide rack and yard storage, hose-building, parts inspection, pick-packing, and customer pickups with multiple WMS for accurate deliveries.
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Roster Pattern - Mon - Fri (40 hour week)
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What You'll Do:
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Provide outstanding customer service and sales support, resolving enquiries and driving merchandise sales growth.
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Manage inventory accuracy, stock replenishment, product setup, and stocktake activities across key systems.
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Coordinate ordering, receiving, picking, packing, and delivery to meet customer requirements and timelines.
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Maintain attractive displays, pricing accuracy, promotions, and CAT Shop presentation standards.
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Build supplier relationships and implement process improvements to enhance efficiency and business performance.
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Skills & Experience:
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Minimum 12 months' experience in customer service, sales, retail, or merchandising.
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Solid communication, customer engagement, and relationship-building skills.
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Advanced computer skills with experience using MS Office and business systems.
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Proven organisation, time management, and ability to work under pressure.
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Cash handling accuracy and strong attention to detail in stock management.
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Our Benefits include, but are not limited to:
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Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
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Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
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Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
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Employee Referral Program - Opportunity to receive a referral bonus up to $**** for applicable roles
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Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
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Our Company & Commitment
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With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.
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At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

📌 Merchandise Coordinator (Western Australia)
🏢 Westrac
📍 Western Australia