Job Description
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Deploy, configure, and support Microsoft Copilot solutions across M365 and custom Copilot use cases
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Build and integrate AI solutions using Azure AI services, Copilot Studio, and Azure AI Foundry
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Operate and monitor AI workloads to ensure reliability, performance, and responsible usage
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Support the AI solution lifecycle, including deployment, updates, and optimisation in Managed Services environments
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Implement monitoring, logging, and alerting for AI services and copilots to detect issues and risks
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Collaborate with stakeholders to identify, prioritise, and deliver AI use cases that drive business value
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Apply governance, security, and compliance controls to AI workloads, including data protection and access management
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Maintain technical documentation, runbooks, and operational procedures for AI services
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Work closely with customers to implement and manage AI capabilities in production and ensure a high-quality managed services experience
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Requirements
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3–5 years' experience in cloud engineering, AI engineering, or application support roles
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Experience delivering or supporting AI solutions in enterprise or consulting environments
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Experience with Microsoft Copilot, including M365 Copilot and Copilot Studio
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Working knowledge of Azure services including compute, identity, storage, and monitoring
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Experience building or supporting AI/ML or automation solutions using Python, APIs, or low-code platforms
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Understanding of AI governance, security, and compliance, including responsible AI principles
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Experience with monitoring, incident management, and operational support using ITIL practices
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Robust analytical and problem-solving capability with focus on automation and optimisation
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Familiarity with Microsoft Fabric, Purview, or data platform technologies
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Experience supporting Copilot rollout, adoption,



or enablement initiatives
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Bachelor's degree in IT, Computer Science, or related field (preferred education and experience)
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Microsoft Certified: Azure AI Engineer Associate (AI-102)
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Microsoft Certified: Azure Administrator Associate (AZ-104)
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Microsoft 365 Certified: Fundamentals / Copilot-related certifications (desirable)
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Relevant cloud or AI certifications
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Core Competencies
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Demonstrates expertise in deploying and supporting Microsoft Copilot solutions and AI workloads, with a strong focus on governance, security, and compliance. Proficient in leveraging Azure services and implementing monitoring and operational procedures to ensure high-quality managed services.
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Highest-signal resume keywords
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Microsoft Copilot Experience
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Azure AI Services Proficiency
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AI Governance and Compliance Knowledge
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Python and API Development
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ITIL Practices for Operational Support
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ATS Optimization Keywords
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Hard Skills
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Cloud Engineering
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AI Engineering
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Application Support
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AI/ML Solutions Development
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Monitoring and Incident
ManagementAutomation
Solutions
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Data Protection
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Access Management
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Operational Procedures
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Technical Documentation
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Soft Skills
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Analytical Problem-Solving
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Collaboration with Stakeholders
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Focus on Automation and Optimisation
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Certifications & Qualifications
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Microsoft Certified: Azure AI Engineer Associate (AI-102)
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Microsoft Certified: Azure Administrator Associate (AZ-104)
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Microsoft 365 Certified: Fundamentals
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Industry Keywords
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Managed Services
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Enterprise AI Solutions
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Consulting Environments
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Responsible AI Principles
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Cloud Solutions
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Tools & Technologies
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Microsoft 365
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Copilot Studio
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Azure AI Foundry
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Microsoft Fabric
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Purview
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Low-Code Platforms
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📌 Ai Ops Engineer (New South Wales)
🏢 Jobtailor
📍 New South Wales